Technical Communicator

Wajax; Red Deer; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading solutions provider in Canada is seeking a candidate for a role focused on providing technical support and facilitating exceptional interactions between technicians and customers. The ideal candidate will have 3-5 years of service management experience, strong knowledge of heavy equipment, and outstanding customer service skills. This position offers competitive pay and a comprehensive benefits package.

Benefits

Competitive health and dental benefits

Wajax led e-learning and product training

Exclusive discounts with manufacturers

Recognition program with awards

Company matched pension plan

Award-Winning Health and Wellness Program

Qualifications

• 3-5 years of experience in service management preferred.
• Experience in service department operations essential.
• Ability to analyze and communicate technical information.

Responsibilities

• Facilitate interactions between technicians to support customers.
• Develop expert understanding of technology offerings.
• Organize and write required procedures.

Skills

Heavy equipment knowledge

Outstanding customer service

Communication skills

Problem-solving skills

Telemetry systems knowledge

Education

University, College, Trade Certifications or equivalent work experience

Tools

Microsoft Office

Dealer Business System

Job description

Overview

The Opportunity: Accountable/responsible assisting in support of centralized Customer and Product functions allowing service departments to more efficiently serve customers. Create a knowledge center of excellence for diagnostics within the company.

The Role

• Facilitates superior, efficient interactions between Wajax technicians and to provide ultimate support to our customer/s.
• Develop expert understanding of technology offerings such as Global-e, Consite, Tigercat Remote LOG etc.
• Utilize failure analysis reports and communicate results to assist internal branch service departments with support.
• Communicate technical bulletins, PIP’s, PSB's (manufacturers machine modifications –safety or mechanical) to all branches as required.
• Provide primary technical support to Wajax technicians.
• Organize and write required procedures.
• Monitor incoming data from telematics systems and communicate with internal branch service teams as required.
• Utilize resources to proactively diagnose equipment issues.
• Development of technical projects for internal use.
• Working with vendor partners on technical projects
• Other assigned duties.

The Candidate

Education: University, College, Trade Certifications or equivalent work experience.

Work Experience: 3-5 years, Service Management exp. preferred, Service Dept. Operations, Service Diagnostics Solutions.

Knowledge: Heavy equipment, demonstrated outstanding customer service and communication skills, proven experience solving problems effectively, ability to identify issues relating to technology solutions, knowledge of vendor Telemetry systems.

Computer software such as Microsoft Office, Dealer Business System and internet based systems.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\ Together we get more done.