Technical Business Analyst specializing in service design and data flow diagrams to support a p[...]

S I Systems; Ottawa, Regina, Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Business Analyst to support a public sector registry modernization project. This role involves facilitating requirements gathering, documenting user stories, and creating process flow diagrams. The ideal candidate will have a strong background in business analysis, agile methodologies, and user acceptance testing. This primarily remote position may require occasional onsite work, providing flexibility while contributing to impactful public sector initiatives. Join a dynamic team where your expertise in service design and data flow will drive meaningful change.

Qualifications

• 4+ years as a Technical Business Analyst in an enterprise IT environment.
• Experience in documenting user requirements and business processes.
• Familiarity with Agile development and user acceptance testing.

Responsibilities

• Facilitate requirements gathering sessions and conduct process walkthroughs.
• Create system use cases, flow diagrams, and interactive mock-ups.
• Support change management and training for program delivery.

Skills

Business Requirements Analysis

User Acceptance Testing

Process Re-engineering

Agile Methodologies

Technical Documentation

Stakeholder Engagement

Education

Bachelor's Degree in IT or related field

Tools

JIRA

Job description

Technical Business Analyst specializing in service design and data flow diagrams to support a public sector registry modernization project (585)

Job Type: Contract

Positions to fill: 3

Job End Date: Dec 31, 2025

Pay Rate: Hourly: Negotiable

Job ID: 145256

Our client is seeking a Technical Business Analyst specializing in service design and data flow diagrams to support a public sector registry modernization project (585)

This is a primarily remote role but may require occasional onsite work in Edmonton at consultant's expense.

Must Haves:

• 4+ years' experience as a technical Business Analyst translating business requirements into detailed technical requirements in an enterprise IT environment.
• 4+ years' experience documenting user requirements, business processes, and workflows.
• 3+ years' experience in facilitating and managing business process development and process re-engineering workshops and sessions.
• 3+ years' experience with user acceptance testing including creation of user acceptance plan, status reporting, and managing assigned tasks
• 3+ years' experience with written and verbal communications including specific experience in drafting strategic business and technical documentation.
• 2+ years' experience working within an agile development environment

Additional Experience Required:

• 2+ years' experience assisting in reviewing, evaluating and providing test input during business requirements gathering and detailed design specifications.
• 2+ years' experience evaluating policies, programs, and initiatives using program development principles
• 2+ years' experience exploring multiple design solutions to a given problem or feature, and communicating those solutions visually through sketches, user flows, wireframes, functional prototypes, and/or high-fidelity designs, as necessary.
• 2+ years' experience in analyzing process maps, descriptions, and data flow diagrams of complex business processes to understand records that are produced
• 2+ years' experience in gathering requirements from a diverse group of stakeholders across ministries or departments.
• 2+ years' experience in the design, development and implementation of complex IT solutions.
• 2+ years' experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.)
• Bachelor degree in IT or related field of study.

Responsibilities will include:

• Facilitate requirements gathering sessions and conduct process walkthroughs:
• Identify goals and pain points through gap analysis on current state and future state business processes.
• Create, review and update user stories, personas and journey maps, as applicable.
• Create system use cases, flow diagrams and interactive mock-ups outlining functional requirements, as required.
• Document and validate results with subject matter experts and drive the creation of detailed business and functional requirements specification documents.
• Work with the technical team to design IT solutions that meet the business requirements and validate the proposed solutions through user acceptance testing (UAT ) and ensure they meet the predefined criteria.
• Support development of necessary system (non-technical) documentation as well as make recommendations for policy and/or procedural manuals.
• Support change management and training to ensure delivery of complex program changes.
• Monitor and evaluate the effectiveness of implemented services, conduct post implementation reviews, assessing opportunities for backlog refinement and for continuous improvement.
• Liaise with security and privacy teams to complete security threat risk assessments and privacy impact assessments as required.
• Assist with project planning, scheduling and status reporting as required.
• Analyze existing documentation and engage with subject matter experts to identify, define, and document business rules and decision logic for the submission, examination, and registration of land title documents.
• An understanding of Agile framework (SCRUM) through demonstrated experience.
• A results driven mindset and able to function independently, while engaging with other stakeholders and team members as required to deliver outcomes.
• A thorough understanding and experience using an Agile/Hybrid approach. Experience with tools such as JIRA is preferred.
• Knowledge of and the ability to apply and interpret complex legislations/regulations, policies, and standards.
• Ability to work collaboratively and productively to achieving outcomes