Technical Analyst, Halifax

J.D. Irving, Limited; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading shipbuilding company in Dartmouth seeks a Technical Analyst to provide exceptional customer service and technical support. The ideal candidate will have post-secondary education and over 2 years of experience in a customer-facing technical role. Responsibilities include supporting end-user computing devices, resolving technical support issues, and deploying new technologies. Join a dynamic team and contribute to a major national initiative in shipbuilding.

Qualifications

• 2+ years of experience in a customer facing technical position.
• Proficiency in physical set up and deployment of computer equipment.
• Technically inclined and driven by a natural curiosity.

Responsibilities

• Provide day-to-day support to end users related to computing devices.
• Resolve technical support issues requiring hands-on approach.
• Deploy IT solutions related to end user devices and technologies.

Skills

Customer service mindset

Attention to detail

Proficiency in Windows 10

Experience with Microsoft 365

Basic networking skills

Strong communication skills

Education

Post-secondary education in a related technical field

Tools

Microsoft SCCM

Cisco

Juniper

Job description

Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you’re curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technologythis opportunity is for you.

As a Technical Analyst, delivering exceptional customer service that exceeds expectations is top of mind. In this agile and collaborative position, you will competently assist with deskside support in a multitude of environments, which includes working with senior leadership. Our team is looking for a strong communicator who thrives on change who can provide tailored support to each customer, while being comfortable with a wide range of technologies.

Now is your chance to join our team to make a lasting impact on a national venture as a Technical Analyst.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

Qualifications

• Education Required: Post-secondary education in a related technical field
• 2+ years of experience in a customer facing technical position
• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
• Proficiency in physical set up and deployment of computer equipment
• Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory
• Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
• Technically inclined, process oriented and driven by a natural curiosity
• An organized and motivated self-starter with the ability to work independently and within a team
• A practiced communicator with strong verbal, written, and interpersonal skills

Bonus:

• Certifications: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)

Responsibilities

• Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
• Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
• Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
• Analyze, document, and escalate critical issues to appropriate support groups in a timely manner
• Perform preventative maintenance and install upgrades