Technical Analyst, Compliance and Operational Support

Ontario Water Works Association; Vaughan; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading organization in water regulation is seeking a Technical Analyst focused on Compliance and Operational Support. This role involves delivering projects, ensuring regulatory compliance, and providing technical guidance in areas related to water, wastewater, and stormwater. Ideal candidates will possess strong analytical skills and experience in customer service and regulatory processes.

Qualifications

• Experience in regulatory compliance processes.
• Strong analytical skills with a focus on data.
• Ability to liaise with multiple stakeholders.

Responsibilities

• Support operational and minor capital projects.
• Perform data analytics and quality control checks.
• Provide technical expertise on water and wastewater compliance.

Skills

Data analytics

Customer service

Regulatory compliance

Education

Relevant technical or engineering degree

Job description

Technical Analyst, Compliance and Operational Support

Reporting to the Manager, Compliance and Operational Support, the Technical Analyst, Compliance and Operational Support is responsible for supporting the delivery of operational and minor capital projects, maintenance initiatives, regulatory compliance activities, data analytics, customer service quality assurance, and development activities. This position provides technical expertise, advice, assistance and guidance with respect to water, wastewater, and stormwater regulatory compliance and ensures the appropriate review of development applications, billing matters, water metering inquiries, customer support escalations, and by-law processes. The Technical Analyst, Compliance and Operational Support is required to liaise within the department and interdepartmentally as well as with external Consultants, Contractors, and agencies, and is responsible for performing data analytics and quality control checks, providing end user software support and training, and assisting with associated reporting, customer service, and process improvements.