Technical Analyst

Michael Garron Hospital; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A healthcare institution in Toronto is seeking a Technical Analyst responsible for managing IT infrastructure, supporting IT projects, and collaborating across teams. The ideal candidate holds a degree in IT/Computer Science, has 3-5 years experience, and possesses strong analytical and problem-solving skills. This role involves implementing security measures and assisting in strategic planning. Competitive salary and benefits are provided.

Qualifications

• 3-5+ years in technical analysis or system administration roles.
• Proficient with IAM and PAM solutions.
• Experience in developing SOPs and risk documentation.

Responsibilities

• Deploy and support IT infrastructure and systems.
• Implement and manage security measures.
• Assist in strategic planning and technology roadmaps.

Skills

Analytical skills

Problem-solving skills

Technical leadership

Collaboration

Education

Bachelor's degree in IT or Computer Science

ITIL certification

Tools

Active Directory

VMWare

Azure

Citrix

Job description

Position Overview

Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for provisioning, installing, configuring, supporting, and maintaining hardware, software, and infrastructure systems. This includes administration and support of specific systems, environments, and supporting IT projects related to infrastructure and technology.

The Technical Analyst will work closely with application, business, and departmental leads to ensure systems and IT infrastructure are reliable, secure, compliant with best practices and regulations, and optimized for performance.

Primary Responsibilities

1. IT Infrastructure and Systems Management

Deploy, administer, and support the organization's IT infrastructure with strong analytical and problem-solving skills. Ensure high availability, performance, and scalability, with proactive monitoring and maintenance. Implement security measures, manage system updates, and ensure compliance with industry standards and regulations like PHIPA and PIPEDA. Support disaster recovery planning and backup solutions. Manage upgrades, migrations, and improvements in line with organizational needs.

Maintain IT best practices, standards, and regulatory compliance across all systems and documentation. The infrastructure includes physical servers (Dell preferred), virtualization platforms (VMWare, Hyper-V, Citrix), enterprise storage (EMC Powerstore, Unity, VNX), Windows and Linux OS, IAM and PAM solutions (Microsoft, Azure AD, Okta, BeyondTrust, Sailpoint, ManageEngine), networking (Aruba, Cisco), web technologies (Apache, IIS, PHP), databases (MS SQL, MySQL), cloud services (Azure, AWS, GCP), backup solutions (IBM Spectrum Protect, EMC DataDomain, Rubrik), and file/print services.

2. Technical Leadership and Collaboration

Serve as escalation point for support issues, providing technical leadership in support and project tasks. Collaborate effectively with cross-functional teams, external partners, and vendors. Maintain detailed system documentation and policies. Mentor junior team members and support their development.

3. Strategic Planning and IT Standards

Assist in developing strategic plans and long-term technology roadmaps. Follow ITIL best practices to improve service management processes such as incident, problem, change, and request management.

4. IT Asset Lifecycle, Vendor, and Contract Management

Support vendor contract review, procurement, and IT asset lifecycle management from acquisition to decommissioning. Ensure compliance with licensing and track assets effectively.

5. Metrics and Reporting

Create and maintain dashboards, KPIs, and performance reports. Use metrics to identify areas for improvement and ensure continuous service enhancement.

6. Decision Making

Support strategic and operational decisions regarding IT infrastructure and cybersecurity. Prioritize and resolve escalated issues, making informed decisions on corrective actions.

7. Other Responsibilities

Stay informed on industry trends and emerging technologies. Provide onsite support to remote locations as needed. Perform additional duties as assigned by IT leadership.

Education

• Bachelor's degree or related certificate in IT, Computer Science, or equivalent work experience.
• ITIL certification preferred.

Experience

• 3-5+ years in technical analysis or system administration roles.
• Proficiency with Active Directory/Azure AD, IAM, PAM, server hardware, virtualization, storage, backup, and automation.
• Experience in developing SOPs and risk documentation.
• Knowledge of system hardening, security controls, and cybersecurity collaboration.