Technical advisor

Terapro Group; Sherbrooke; Hybrid; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RSP contributions

Group insurance

EAP

Career advancement

Training platform

Personal leave

Job summary

Terapro Construction in Sherbrooke is seeking a technical advisor to support service calls, process parts requests, and warranty claims for our Case equipment range. Join a well established dealer with employee benefits, training, and career growth opportunities across 18 Terapro branches; enjoy a competitive 25–30 CAD/hour salary and a commitment to customer service excellence.

Position entails producing purchase orders and invoices and ensuring follow-up with customers to guarantee timely

Qualifications

• Experience in technical support or service coordination.
• Familiarity with construction equipment is a plus.
• Ability to work in Sherbrooke, Canada.

Responsibilities

• Respond to service calls and parts requests.
• Produce purchase orders and invoices.
• Manage warranty claims.
• Ensure service follow-up with customers.

Skills

Customer service

Warranty management

Purchasing & invoicing

Job description

Terapro Construction, dealer for the renowned Case brand, distinguishes itself in the sale and maintenance of new and used construction equipment. A full range of state-of-the-art machinery is offered, including excavators, loaders, tracked dozers, graders and much more, to suit all construction project management needs.

Our branch located inSherbrookeis looking for atechnical advisor.

Salary: 25$ to 30$/hour

Terapro benefits

• A retirement savings plan (RSP) with employer contributions;
• Group insurance (drug, life, disability, health care)
• An Employee Assistance Program (EAP);
• Career and advancement opportunities (18 Terapro branches);
• Complete training (interactive platform);
• Five (5) days of personal leave.

Responsibilities

• Respond to service calls and parts requests;
• Produce purchase orders and invoices;
• Manage warranty claims;
• Ensure service follow-up with customers.