Technical Account Specialist, Civil 3D / Revit

Autodesk, Inc.; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading software company in Toronto is seeking a Technical Account Specialist to drive the adoption of Autodesk solutions among enterprise customers. The ideal candidate has a Bachelor's degree in a relevant field and at least 5 years of experience in Civil Infrastructure. You will act as a technical advisor, conduct live coaching sessions and support clients in achieving their business goals. This full-time position offers a fast-paced work environment and opportunities for professional development.

Qualifications

• 5 – 6 years of Civil & Construction or related field experience.
• Advanced knowledge of Civil Infrastructure industry needs and workflows.
• Expert knowledge of Autodesk Infrastructure products in a production environment.

Responsibilities

• Deliver live coaching sessions to drive adoption of Autodesk Solutions.
• Establish and maintain working relationships with customers as a technical trusted advisor.
• Demonstrate thought leadership and product expertise to help customers achieve goals.

Skills

Fluency in English

Public speaking skills

Strong troubleshooting skills

Excellent verbal and written communication skills

Proven flexibility in a fast-paced environment

Ability to manage multiple projects

Education

Bachelor's degree in Architectural, Civil or Construction engineering

Tools

Autodesk Civil 3D

BIM 360

Revit

AutoCAD

Job description

Technical Account Specialist, Infrastructure, Civil 3D page is loaded

Technical Account Specialist, Infrastructure, Civil 3D

Apply locations AMER - Canada - Ontario - Toronto - University Ave Toronto, ON, CAN time type Full time posted on Posted Yesterday job requisition id 25WD89348

Job Requisition ID #

25WD89348

23WD69034, Technical Account Specialist, Infrastructure, Civil 3D

Responsibilities

• Deliver live coaching sessions to drive adoption of Autodesk Solutions
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
• Build, maintain and deliver packaged service offerings to increase customer success and new product adoption
• Deliver digital content via 1 : Many webinars for end users to drive successful adoption of Autodesk solutions
• Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges

Minimum Qualifications

• Advanced knowledge of Architectural, Construction and Engineering industry needs and workflows
• Bachelor's degree or equivalent experience in Architectural, Civil or Construction engineering
• Expert knowledge of Autodesk Infrastructure products in a production environment
• Additional knowledge of Autodesk Platform Solutions, Dynamo, Generative design
• 5 – 6 years Civil & Construction or related field experience
• External public speaking / presentation Skills
• Proven ability to be flexible and learn quickly in a fast-paced environment
• Fluency in English and XXX required, any other additional European language

Desired Skills :

• Strong communicator and able to build relationship at all levels, taking initiative.
• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
• Additional knowledge of Autodesk BIM and ACC products is beneficial
• Technical consulting experience and / or technical project delivery experience with large, demandingclients
• Experience with Virtual Reality implementation
• Team player who enjoys supporting and interacting with other members of a shared responsibility team

Position Overview

Autodesk Customer Technical Success (CTS) is looking for highly motivated trusted advisors to help our Enterprise Customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer focused approach to building strong relationships with Enterprise Customers, you might be just who we need to help drive our Customer Success Plans. We are looking for a professional with Civil Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments.

This person will work closely with existing and future Major Accounts across AMER. You will join the CTS group within Customer Success – a team that values professional development and rewards high performance. The CTS group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.

Responsibilities

Innovating, developing and delivering packaged service offerings to increase customer success and new product adoption

Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans

Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans

Technical assistance and recommendations for Enterprise Customers based on data analytics

Taking a problem management approach, find opportunities for improvement initiatives

Minimum Qualifications

Bachelor's degree or equivalent experience

5+ years of experience in related field

Advanced knowledge of Civil Infrastructure industry needs and workflows

Expert knowledge of Autodesk Civil 3d and related add-ins and workflows

Additional knowledge of BIM 360, Revit, AutoCAD, Infraworks, ReCap, Navisworks, 3DS Max or 3rd party infrastructure software solutions valued

Able to manage several projects at a time, setting the right priorities

Proven ability to be flexible and learn quickly in a fast-paced environment

Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

Enthusiasm and passion for technology and innovation

Strong troubleshooting and analytical skills

Demonstrated ability to build and maintain strong relationships at all levels

Must be flexible, decisive, self-motivated and proactive

Comfortable with ambiguity and working through change while driving results

Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team

Preferred Qualifications

Fluency in English, additional languages are a plus

Knowledge of the Infrastructure industry in AMER

Technical consulting experience and / or technical project delivery experience with large, demandingcustomers

The Ideal Candidate

Courage : The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results

Speed : We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes

Accountability : The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome

Simplicity : Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes

Solving system-wide : Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption

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About Autodesk

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Shape the world, shape your future

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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