TECHNICAL ACCOUNT MANAGER - SALES CLOSER (Work from anywhere in the world)

Wish; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A rapidly growing tech company is looking for a Technical Account Manager to enhance sales efficiency through AI-driven automation. This fully remote role involves providing technical support during sales calls and customizing solutions for clients. Ideal candidates will have strong communication skills, be experienced in tech-driven sales, and be fluent in English. Competitive compensation and great growth opportunities await you.

Benefits

Competitive compensation

Fully remote position

Comprehensive training program

Great referral programs

Unbelievable product discounts

Access to education credits program

Qualifications

• Must have strong communication skills to present technical information clearly.
• Experience with sales teams in a fast-paced tech environment is essential.
• Knowledge of customer service automation applications is required.

Responsibilities

• Join sales calls to provide technical expertise and address customer concerns.
• Work with sales agents to customize chat agent behavior.
• Provide training and technical support to the sales team.

Skills

Strong communication skills

Experience in tech-driven sales

Familiarity with customer service automation

Problem-solving mindset

Collaborative ability

Organizational skills

Fluent in English

Job description

Salescloser.ai currently has the position of AIDigital Account Manager available, and we’re excited to tell you about it!

ABOUT SALESCLOSER.AI BY WISHPOND

Salescloser.ai is a fast-growing, innovative tech solution that can perform automated demos, discovery calls, and presentations. We work with businesses of all sizes to optimize and transform customer interactions. Salescloser.ai is a subsidiary of Wishpond Technologies. Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.

OVERVIEW

At Wishpond, we refer to this position as Technical Account Manager. As a Technical Account Manager (with fluent English skills) , your primary focus will be on building and optimizing AI-driven automation that enhances the efficiency and productivity of our sales team. You will also join sales calls to provide technical insight and help close deals, ensuring prospects understand the value of our solutions.

Additionally, you will be responsible for QA, ensuring all systems and agents perform flawlessly in live environments. At Wishpond, we specialize in providing cutting-edge solutions for modern sales teams, enabling them to work smarter and close deals faster. We are seeking a Technical Account Manager with a unique blend of technical expertise and sales acumen to design and build automation. This is a new role for us, and we’re excited about it.

RESPONSIBILITIES

• Sales Call Support : Join sales calls to provide technical expertise, address customer concerns, and help close deals by demonstrating how chat agents and other solutions meet client needs.
• Solution Customization : Work with sales agents and clients to customize chat agent behavior and responses to align with specific customer workflows and business objectives.
• Sales Enablement : Collaborate with the sales team to ensure they understand how to effectively use the chat agents you develop, providing training and technical support as needed.
• Client Engagement : Act as a point of contact for technical questions during client meetings, presenting solutions that are tailored to customer requirements.
• Feedback Loop : Collect feedback from both sales teams and clients to continuously improve chat agents and other sales technologies.
• Documentation : Create clear and comprehensive documentation for chat agents, including their setup, capabilities, and any troubleshooting guides.
• Other duties as assigned

QUALIFICATIONS

Strong communication skills, capable of presenting technical information on sales calls in a clear and compelling manner

Experience working with sales teams in a fast-paced, tech-driven environment.

Familiarity with customer service automation and its application in sales processes.

A problem-solving mindset with a focus on continuous improvement of sales and technical workflows

As part of a diverse team, ability to work both independently and collaborativelyin a fast-paced, results-oriented environment

Organized, administratively strong,great time management, and have solid writing, phone, and general communication skills

Fluent in English (spoken and written). Knowledge of a second language is considered an asset

Willing to participate in ongoing education and training for the role

WORK ENVIRONMENT

It is expected that the successful candidate will provide their own workstation, computer, and headset, and have a fast and reliable internet connection. This position may be required to download and utilize company software

The individual must be prepared to work standard business hours based on Pacific Time Zone

Due to the nature of this role, we may verify backgrounds including conducting employment references, criminal record, and credit checks

Once hired, the successful candidate must provide valid government-issued photo ID and proof of residential address as part of their onboarding process

GREAT REASONS TO JOIN OUR TEAM

Fully remote position allowing you to work from your home anywhere in the world !

Exciting and dynamic environment with a great leadership team

Comprehensive training program and regular performance reviews to facilitate your success

Competitive compensation based on experience and proven abilities

Great referral programs with incentives and bonuses

Unbelievable product discounts when you use our products for your own business

A global workforce of multi-cultural and talented colleagues

A close-knit operation with amazing growth opportunities for your personal development

A high-growth SaaS technology company publicly traded on the TSX Venture Exchange

Corporate headquarters in beautiful Vancouver, British Columbia, Canada

Access to our education credits program and so much more !

ABOUT US

Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.

Wishpond serves over 3,000 customers in various industries and sizes, from startups to large fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.

To learn more about Wishpond Technologies, please visit our website or any of our social media platforms :

Website : www.wishpond.com

Instagram : @wishpondofficial

Twitter : Wishpond

YouTube : Thewishpond

LinkedIn : Wishpond

APPLICATION PROCESS

If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter

Wishpond Technologies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation

We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries

Internal applications will close on Monday, April 28, at 5 : 00 PM Pacific

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