Technical Account Manager (Remote - Canada)

Jobgether; Canada; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading cybersecurity firm is seeking a Technical Account Manager in Canada. This role involves acting as a strategic advisor for clients, ensuring successful deployment of security solutions and optimizing their usage. The ideal candidate has extensive experience in cybersecurity and strong communication skills. This position offers a collaborative, remote-first work environment and comprehensive benefits.

Benefits

Comprehensive health and dental coverage

Participation in company equity plan

Flexible vacation and time-off policies

Opportunities for professional development

Qualifications

• Minimum of 5 years of experience in technical account management or cybersecurity.
• Strong knowledge of incident response and security frameworks.
• Hands-on experience with security technologies.

Responsibilities

• Serve as the primary technical point of contact for strategic clients.
• Translate customer security needs into effective technical strategies.
• Support customers during security incidents.

Skills

Technical account management

Cybersecurity engineering

Strong communication skills

Analytical problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Cybersecurity or Computer Science

Tools

SIEM

EDR

XDR

Firewalls

Salesforce

Job description

This position is posted by Jobgether on behalf of eSentire. We are currently looking for a Technical Account Manager in Canada.

This is a high-impact opportunity to act as a strategic technical advisor for major accounts in the fast-evolving cybersecurity space. You’ll play a central role in ensuring clients successfully deploy and optimize their security solutions, while helping them proactively manage threats and improve their overall posture. The role involves close collaboration across customer success, product, and engineering teams, and requires both technical depth and strong communication skills. If you’re passionate about cybersecurity and want to work on meaningful challenges in a collaborative, remote-first environment, this position is for you.

Accountabilities:

• Serve as the primary technical point of contact for strategic clients, overseeing the deployment, configuration, and optimization of cybersecurity solutions.
• Translate customer security needs into effective technical strategies while aligning with business objectives.
• Collaborate with internal teams, including Customer Success and Product, to ensure customer satisfaction and solution effectiveness.
• Support customers during security incidents and coordinate with the Security Operations Center to resolve complex issues.
• Provide technical guidance on threat intelligence, incident response, and platform best practices to maximize customer value.
• Lead regular technical reviews and participate in strategic planning sessions and Quarterly Service Reviews.
• Deliver training, documentation, and workshops to build customer awareness of product capabilities and emerging threats.
• Track and report on system metrics, detection efficacy, and recommend improvements to enhance security performance.

• Minimum of 5 years of experience in technical account management, cybersecurity engineering, or support within the cybersecurity industry.
• Strong knowledge of MDR services, incident response, and frameworks like MITRE ATT&CK, NIST, and ISO 27001.
• Hands-on experience with security technologies such as SIEM, EDR, XDR, and firewalls.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field; relevant certifications (e.g., CISSP, CEH, Security+) are an asset.
• Excellent analytical, problem-solving, and interpersonal skills with the ability to manage complex client relationships.
• Experience working cross-functionally with technical and non-technical teams to resolve issues and drive innovation.
• Familiarity with CRM and monitoring platforms such as Salesforce and other security dashboards.
• A proactive, customer-centric mindset with a strategic approach to delivering long-term value.

• Comprehensive health and dental coverage.
• Participation in company equity plan to share in organizational growth.
• Flexible vacation and time-off policies.
• Inclusive, collaborative, and diverse remote work environment.
• Opportunities for professional development and ongoing training.
• Strong culture of innovation, mutual respect, and continuous learning.
• Accessible hiring process with accommodation upon request.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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