Technical Account Manager (Mid-Market)

eSentire; Canada; On-site; CAD 80,000 - 110,000; Full time

Job summary

eSentire, Inc. seeks a Technical Account Manager to partner with customers, translating Atlas AI capabilities and SOC findings into prioritized guidance.

You will lead onboarding, platform optimization, security reviews, and enablement, building relationships with technical buyers and champions while coordinating with an Account Manager on commercial matters. The role requires independent work, strong cybersecurity expertise, and the ability to demonstrate value across the eSentire service

Qualifications

• 5–8 years in customer success, technical support, or related IT/security.
• Strong independent confidence in cybersecurity and MDR/SOC operations.
• Understanding of incident response, threat intelligence, and vulnerability management.
• Ability to translate SOC/IR needs into account strategy.
• Strong presentation skills for mid-sized and cross-functional groups.

Responsibilities

• Serve as the primary technical contact and trusted advisor for assigned accounts.
• Lead technical check-ins, platform reviews, service performance discussions.
• Monitor account health and resolve customer escalations across SOC, Product, Engineering.
• Guide onboarding and ongoing optimization of customers' security stack.
• Advocate for customers with the Product team.

Skills

Cybersecurity expertise

MDR/SOC knowledge

Presentation skills

Education

Bachelor's degree in Cybersecurity/CS/IT

Professional industry certification (e.g., Security+, CySA+)

Tools

Salesforce

Job description

About eSentire:

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.

About the Role:

As a Technical Account Manager at eSentire, you are the trusted technical advisor and outcome delivery partner for customers. You work independently day to day and build strong relationships with technical buyers and champions. You partner with an Account Manager on commercial matters and account planning and help ensure every customer in your portfolio realizes the full security value of eSentire's Atlas AI MDR platform.

You will lead technical cadences including onboarding, platform optimization, security reviews, and customer enablement, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance.

Responsibilities:

Serve as the primary technical point of contact and trusted advisor to your assigned accounts, building personal relationships with technical buyers and champions and aligning multiple stakeholders within each customer organization.

• Lead technical check-ins, platform reviews, service performance discussions, and demonstrate the ability to own customer meetings.
• Proactively monitor account health and own resolving customer escalations, coordinating across SOC, Product, and Engineering
• Guide customers through onboarding and ongoing optimization of their security stack
• Demonstrate value across the full eSentire service portfolio
• Advocate for customers with the Product team

Required Requirements:

• 5-8 years in customer success, technical support, technical account management, or a related IT/security role
• Strong, independent confidence in cybersecurity and MDR/SOC operations
• Understanding of growing security domains, including incident response, threat intelligence, and vulnerability management
• Ability to understand the needs of SOC and IR teams and translate them into account strategy
• Strong presentation skills for mid-sized and cross-functional groups, and ability to align multiple stakeholders within a customer organization

Preferred Requirements:

• Familiarity with NIST, MITRE ATT&CK, or ISO 27001
• Experience with CRM and customer success platforms (e.g., Salesforce)
• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field
• One professional industry certification (e.g., Security+, CySA+, CompTIA)

This posting is for an existing vacancy

Compensation Range

The expected base salary range for this role is $80,000–$110,000 CAD, with an 85% base / 15% variable compensation structure. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

• We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
• Competitive benefit program
• Paid parental leave
• Matching RRSP or 401K program
• Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team [e-mail] any accommodation needs will be addressed upon request.Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.