Technical Account Manager, Majors & Enterprise (Canada East) Technical Solutions Management / T[...]

Wiz; Toronto; Remote; CAD 100,000 - 130,000; Full time

Job summary

A cloud security innovator is looking for a Technical Account Manager in Toronto, Ontario to provide expert guidance to customers and enhance their adoption of the Wiz platform. Candidates should be fluent in French and English, have over 3 years of technical customer-facing experience, and possess a strong understanding of cloud services. This role offers a chance to impact customer success and satisfaction dramatically.

Qualifications

• 3+ years of experience in technical customer-facing roles.
• Strong understanding of cloud services and security best practices.
• Familiarity with container technologies.
• Ability to troubleshoot complex technical issues.

Responsibilities

• Provide expert guidance on deployment and best practices.
• Develop trusted advisor relationships with customer stakeholders.
• Help customers develop Success Plans with key performance indicators.
• Identify and address technical issues to ensure satisfaction.
• Collaborate with various teams for customer success.
• Maintain knowledge of the Wiz platform and cloud security threats.

Skills

Fluent in French and English

Strong problem-solving skills

Excellent communication and interpersonal skills

Proven track record with enterprise clients

Education

B.S. in Computer Science, Engineering, or similar

Tools

Docker

Kubernetes

Job description

Overview

Montreal, QC; Remote - Canada; Toronto, Ontario | Technical Solutions Management

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a growing market, and there is ample opportunity to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our growth.

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. You will bridge between customers and the broader Wiz team, streamlining collaboration among Product Management, Sales, Engineering, and Support for a cohesive customer experience.

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and help establish a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops to help customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, focusing on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans with critical goals and key performance indicators, and provide guidance to achieve these objectives. Measure and report on KPI achievement internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support to resolve escalations quickly and efficiently.
• Advocate for customer needs across departments (product management, support, etc.). Provide insights on new features and program manage account escalations.
• Collaborate with Wiz Sales and Renewal teams to secure contract renewals and identify opportunities to expand Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Monitor news related to new and emerging cloud security threats. Grow knowledge of the Wiz ecosystem (cloud service providers, technology partners, etc.).

What you’ll bring

• Fluent in French and English
• 3+ years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
• Strong understanding of cloud services, architectures, and security best practices, with CSP-level certifications preferred (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Familiarity with container technologies (Docker, Kubernetes) and related security considerations
• Strong problem-solving skills with the ability to troubleshoot complex technical issues and drive resolution
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding targets
• Excellent communication and interpersonal skills to engage with stakeholders at all levels
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other legally protected characteristics.

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