Technical Account Manager - Bilingual (Spanish)

SOTICAN SOTI; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading tech solutions provider in Mississauga is seeking an experienced implementation specialist to provide expertise in SOTI MobiControl software. You will be responsible for configuration, customer engagement, and training. The ideal candidate has a minimum of 5 years in technical roles and strong problem-solving skills. This full-time position offers opportunities to work with advanced mobile technologies and dedicated support for customers.

Qualifications

• Minimum 5 years in advanced technical roles with customer engagement.
• Strong understanding of Android, Apple, & Windows OS.
• Ability to multitask and manage competing priorities.
• Experience in training diverse audiences on SOTI software.
• Robust understanding of SSL/TLS certificates, firewalls, and routing.

Responsibilities

• Provide expertise on configuring SOTI MobiControl software.
• Gather customer requirements through Discovery Calls.
• Complete Scope of Work documents for customers.
• Deliver remote and on-site training courses on SOTI software.
• Act as a Technical Account Manager for key support customers.

Skills

Advanced technical roles

Emerging mobile technologies

Problem-solving skills

Communication skills

MS SQL scripting

Networking concepts

Windows Server administration

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies, and making a difference in the world.

Who We Are :

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We seek out-of-the-box thinkers who appreciate the art of creating great software. To us, being visionary is more important than doing things the way they've always been done.

What's in it for you

The People - From our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture that emphasizes personal growth, continuous innovation, and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to see them through to completion. SOTI is a fast-paced, globally-reaching environment that encourages you to make your mark and be part of something big!

The Technology - You will have the chance to work with leading-edge technologies and engage in complex, interesting projects as part of highly collaborative and agile teams. You will also work alongside SOTI’s partners, including leading tech giants, keeping you at the forefront of emerging technologies.

What You'll Do

1. Provide subject matter expertise on configuring SOTI MobiControl Mobile Device Management software to meet project deliverables, including activities such as software installation, application configuration, testing, and troubleshooting.
2. Undertake Discovery Calls with customers to gather requirements for Work Orders.
3. Complete Scope of Work documents detailing the works agreed with customers and recommending necessary SOTI products and services to enable the sales account manager to produce accurate quotations.
4. Carry out Work Orders involving implementations, migrations, and upgrades to SOTI software remotely and on-premises, according to customer and business needs.
5. Deliver remote and on-site training courses on SOTI software.
6. Act as a Technical Account Manager (TAM) for a small number of SOTI Enterprise Support Customers, serving as a customer advocate, point of escalation, and trusted advisor, working closely with Support colleagues to meet customer support needs.
7. Provide feedback to the SOTI software development team for product fixes and enhancements.
8. Assist Support and Pre-Sales teams with technical issues and participate in software quality assurance activities, including testing and documentation.
9. Develop and improve documentation to support standard implementation and support processes.
10. Document all Work Orders and Support Cases accurately and promptly.
11. Log testing, troubleshooting, research, workarounds, and general information to support the knowledge base.
12. Willingness to travel approximately 5-10%.

Qualifications

• Minimum 5 years in advanced technical roles (implementation specialist, technical support, solutions architect) with direct customer engagement in a complex IT environment.
• Strong interest in mobility with solid understanding of emerging mobile technologies and working knowledge of Android, Apple, & Windows OS.
• Excellent problem-solving, resolution, and analytical skills.
• A quick learner capable of explaining complex technical concepts to diverse audiences.
• Strong communication skills with the ability to build trusting relationships with large enterprises.
• Ability to multitask and manage competing priorities.
• Experience in training diverse audiences on SOTI software (in person or remotely).
• Excellent verbal and written communication skills.
• Proactive with minimal supervision.
• Ability to lead initiatives and complete projects successfully.
• Experience in MS SQL scripting and administration.
• Robust understanding of networking concepts, including SSL/TLS certificates, firewalls, and routing.
• Windows Server administration experience, including LDAP/AD services and troubleshooting.

Additional Information

LI-VA1

If you want to bring your ideas to life, apply at SOTI today.

We are committed to accessible employment practices in compliance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please notify People & Culture.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. Without a signed services agreement, SOTI will not consider or pay referral fees.

Required Experience :

Manager

Key Skills

Administrative Skills, Time Management, Diplomatic Skills, Listening Skills, Languages Fluency, Organizational Skills, Pressure Management, Discipline Skills, Communication, Relationship Management, Client Services, Flexibility, IT Skills, Orderly Condition, Secretarial Skills

Employment Details

Employment Type : Full-Time

Experience : [Specify years]

Vacancy : 1