Tech Support Specialist, Telecommunication & CCaaS

Socket.dev; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Inoria, a CallTower company, seeks a Customer Support Specialist to deliver professional technical support for telecommunications solutions and serve as the primary client contact to resolve issues within SLAs.

You will troubleshoot CCaaS platform challenges, document solutions, and collaborate with internal teams to improve service quality and knowledge sharing. Fluently bilingual in English and French is required.

Qualifications

• Bachelor’s degree or Certificate in Computer Science or related field is required.
• Solid knowledge of Windows, Exchange, AD and SQL.

Responsibilities

• Be the primary support contact via phone, email, web, and tickets.
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Skills

Fluent English and French

Strong communication

Problem-solving

Telecom networks knowledge

Internal development projects

Client integration projects

Education

Bachelor’s degree or Certificate in Computer Science or related field

Tools

Microsoft Windows

MS-Exchange

Active Directory

Microsoft SQL

Genesys PureConnect

Genesys PureCloud

Microsoft CRM

VoIP

Job description

Inoria, a CallTower company, seeks a Customer Support Specialist to deliver professional technical support for telecommunications solutions and serve as the primary client contact to resolve issues within SLAs.

You will troubleshoot CCaaS platform challenges, document solutions, and collaborate with internal teams to improve service quality and knowledge sharing. Fluently bilingual in English and French is required.