TECH Advisor - Internal

London Drugs INTERNAL; Saskatoon; On-site; CAD 42,000 - 54,000; Full time

Job summary

London Drugs is hiring a TECH Advisor to act as a senior technical expert in TECH areas of the store, assist customers, and coach TECH Specialists to deliver a superior customer experience. The role includes providing technical sales advice across audio/video, photo electronics, computer equipment and peripherals, plus TECH services.

Additionally, the TECH Advisor will assist at the PhotoLab Counter with kiosks and PhotoLab orders, ensuring smooth fulfillment and customer satisfaction.

Qualifications

• Senior technical expert in the TECH areas of the store.
• Coach and train TECH Specialists in sales.

Responsibilities

• Provide technical sales advice and sales support for audio/video, photo electronics, computer equipment and peripherals.
• Assist at the PhotoLab Counter with kiosks and PhotoLab orders.
• Oversee merchandising and inventory control and assist with under/over stock.
• Maintain signing, shelf and price labels; follow Plan-o-grams.

Skills

Senior technical expertise

Customer coaching

Sales training

Audio/Video equipment

Photo electronics

Computer equipment

Peripheral devices

Technical services

Job description

As a valued London Drugs family member, the opportunities for career growth are unlimited!

Here is a great chance for you to grow your skills and experience. We are currently hiring for:

TECH Advisor

The TECH Advisor position is considered to be a senior technical expert in the TECH areas of the store who will play a critical role in assisting customers as well as coaching and sales training of TECH Specialists in the TECH area in order to deliver a superior customer experience.

This position will provide technical sales advice and sales support in their area of expertise for audio video equipment, photo electronic equipment, computer equipment and peripheral devices along with all related TECH services that we offer to customers.

In addition, the TECH Advisor will also assist at the PhotoLab Counter assisting customers with the ordering of products on the kiosks and picking up of completed PhotoLab orders along the fulfillment Passport/ID photos for customers.

Additional responsibilities include:

• This position has signature status with the authority to conduct overrides.
• Provide assistance to management on special projects or any other tasks.
• Continue to develop technical knowledge.
• Promote London Drugs in the community as a place to shop and a place to work.
• Participate in merchandising & inventory control & assist with identifying under/over stock.
• Maintain scanning procedures, price changes, daily housekeeping and promotional displays, enforcing London Drugs standards.
• Receive orders and ensure sensomatics are on all applicable products.
• Complete inter-store transfers and defective returns.
• Maintain signing, shelf and price labels.
• Be aware of the Plan-o-grams and Merchandising Sharepoint and how to use these in the daily merchandising of the Department.
• Understand and maintain our core customer service principles outlined in the Brand Framework.
• Set daily goals with regard to sales, attachments and tasks. Follow-up regularly with TECH Management and other team members to share successes and challenges.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.