Team Operations Coordinator

Pacific Smoke International Inc.; Markham; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading distributor of electronic vaporizers is seeking a Team Operations Coordinator (Mandarin Speaking) to support product development. This hybrid role involves managing product documentation, coordinating between teams, and ensuring data accuracy. The ideal candidate has 1–3 years of related experience, strong organizational skills, and is fluent in English and Mandarin. Join a dynamic team focused on delivering innovative alternatives to smoking.

Qualifications

• 1–3 years experience in coordination, operations, or supply chain support roles.
• Fluent in both English and Mandarin to communicate with overseas teams.
• Strong organizational and administrative skills with exceptional attention to detail.

Responsibilities

• Manage documentation and coordination across departments for product launches.
• Assist in documenting internal testing requests and track their status.
• Prepare briefing materials for internal reviews and cross-functional meetings.

Skills

Organizational skills

Communication skills

Proficiency in Excel

Attention to detail

Proactive mindset

Tools

Excel

Word

OneDrive

SharePoint

Job description

Team Operations Coordinator (Mandarin Speaking)

at Pacific Smoke International Inc.

4-day onsite Hybrid Role

Do you believe that a company’s success depends on its people?

If so, PSI is the place for you! PSI is nothing without the people who build, design and support it. We’re looking for a ( Mandarin Speaking ) Global Logistics Specialist to join our scaling organization.

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned ( Mandarin Speaking ) Global Logistics Specialist to join our dynamic team located in Markham.

What’s Important To Us

We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Accountability, and Teamwork .

Position Summary

We are seeking a highly organized, detail-oriented Team Operations Coordinator to join our Product Development team. This role plays a vital function in supporting product launches by managing documentation, coordinating across departments, and ensuring accurate data flow between internal teams and external partners. The ideal candidate thrives in a fast-paced, cross-functional environment, brings a proactive, process-driven mindset, and is willing to assist with general administrative and operational needs to keep the team running smoothly.

Key Responsibilities

Product Documentation & Coordination

• Collect and cross-check product specification documents from China-based team, ensuring alignment with manufacturer instructions.
• Confirm and document master carton dimensions and weight, coordinate with Warehouse and Supply Chain, and communicate updates to manufacturers.
• Request, track, and archive product costs and final confirmations.
• Maintain Product Information Sheets and ensure updated versions are systematically saved.
• Complete New Product Creation Sheets for each new SKU to enable PO issuance, entering and verifying key data.
  
  

Testing & Quality Coordination

• Assist in documenting internal testing requests (TRFs), track their status, coordinate with QA, and archive results.
  
  

Database & Tracking Support

• Maintain Excel-based trackers covering pricing, launch timelines, flavour assortment, and project status.
• Conduct weekly research on competitor launches and summarize insights.
  
  

General Team & Admin Support

• Support project tracking by maintaining development logs and milestone trackers.
• Standardize document templates and file-naming conventions.
• Prepare briefing docs or materials for internal reviews and cross-functional meetings.
• Assist with sample preparation, internal coordination, flight bookings, meeting room prep, and other ad hoc tasks.
• Take meeting notes, capture action items, and circulate summaries.
• Participate in process improvement initiatives to enhance workflow efficiency.
• Other tasks and duties as assigned by manager.
  
  

Qualifications

• 1–3 years experience in coordination, operations, or supply chain support roles (product development or manufacturing a plus).
• Strong organizational and administrative skills with exceptional attention to detail.
• Ability to manage multiple product timelines simultaneously and proactively follow up.
• Proficient in Excel, Word, and cloud file systems (OneDrive, SharePoint).
• Clear, concise communicator able to work with cross-functional and international teams.
• Fluent in both English and Mandarin (spoken & written) to communicate with overseas teams and suppliers.
• Available for occasional early morning or evening meetings with China partners.
  
  

What You’ll Bring To The Team

• A collaborative, hands-on attitude with a passion for operational excellence.
• A methodical approach to documentation, file organization, and data management.
• A proactive mindset—anticipating information gaps and closing them quickly.
• A willingness to support your teammates and grow within a dynamic, product-focused environment.