Team Member at Shake Shack (A Concourse)

Skyport HospitalityFirst Meridian Services; Quinte West; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits after

Free RTD/Light Rail Pass

Free Parking Pass

Free meals

401k

Employee discount (30%)

Job summary

First Meridian Services, Inc. is hiring a Team Member for an international airport location. You will greet customers, take orders, handle payments, and ensure a smooth checkout in a fast-paced environment at the airport restaurant.

You will assist with food preparation, maintain cleanliness, follow health and safety guidelines, and provide excellent guest service. This role requires flexibility to work nights, weekends, and holidays.

Qualifications

• Genuine interest in providing a positive guest experience.
• Friendly, outgoing, approachable personality.
• Ability to work well with others and support a positive work environment.
• Ability to work in a fast-paced environment.
• Dependable and flexible to cover nights, weekends, and holidays.
• Ability to follow all guidelines and procedures set forth by FMS/Skyport and regulations.
• Strong communication and ability to handle stressful situations.
• Strong problem-solving abilities and good judgment.
• Ability to perform basic math operations.
• Must pass a 10-year background check.

Responsibilities

• Greet customers warmly and take orders accurately.
• Process payments efficiently using cash register or POS.
• Provide information about menu items and answer inquiries.
• Keep checkout area clean, organized, and well-stocked.
• Assist with food preparation or restocking during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth operations.
• Follow health and safety guidelines in the dining environment.

Skills

Positive guest experience

Friendly personality

Team player

Fast-paced environment

Dependable

Flexible nights weekends holidays

Policy compliance

Strong communication

Problem solving

Basic math

Education

High school diploma or equivalent (preferred)

Job description

SUMMARY

The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced quick service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist with maintaining cleanliness and organization at the front of the restaurant and helping with food preparation and restocking.

AVAILABLE SHIFTS

3 PM or 4 PM start, until 12 AM/close.

PRIMARY RESPONSIBILITIES

• Greet customers warmly and take their orders accurately.
• Process payments efficiently using the cash register or point-of-sale (POS) system.
• Provide information about menu items and answer customer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking items as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

REQUIRED SKILLS/ABILITIES

• Genuine interest in providing a positive guest experience
• Friendly, outgoing, approachable personality
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and ability to handle stressful situations
• Strong problem-solving skills and ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must pass a 10-year background check

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred but not required.
• Basic understanding of kitchen safety and sanitation practices.

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Physical Requirements & Frequency:

• Bend- Occasionally
• Climb/Crawl - Occasionally
• Sit - Rarely
• Kneel - Occasionally
• Squat - Occasionally
• Stand/Walk - Constantly

Mental Requirements & Frequency:

• Communicate Orally - Constantly
• Evaluating - Frequently
• Perform Calculations - Occasionally
• Read/Comprehend - Regularly
• Reason/Analyze - Regularly
• Write - Occasionally

BENEFITS & PERKS

• Starting pay at $19.29 an hour
• Health, Dental, and Vision Benefits for full-time employees after 1 year.
• FREE RTD/Light Rail Pass or FREE Parking Pass
• FREE meals
• 401k
• 30% Employee Discount
• Career Training and Advancement Opportunities
• And did we mention…working with great people

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.