Team Member at Chick-fil-A (Concourse A)

Skyport HospitalityFirst Meridian Services; Quinte West; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Starting pay $19.29/hr

Dental & vision insurance

Health insurance after 1 year

Transportation benefits

EAP & insurance options

401(k) retirement plan

Employee discount

Paid leave

Job summary

Skyport HospitalityFirst Meridian Services is seeking a Team Member to deliver friendly service in a fast-paced airport restaurant, take orders, handle payments, and keep a clean front-of-house. The role requires open availability and the ability to work early or late shifts.

Shifts include AM and PM windows; benefits include health, dental, 401(k), and employee discounts. You may be asked to assist with food prep and restocking as needed.

Qualifications

• Customer service-focused and guest-oriented.
• Able to work in a fast-paced environment.
• Willing to work nights, weekends, and holidays.
• Must pass airport security/background checks.
• Basic math skills required.

Responsibilities

• Greet customers warmly and take orders accurately.
• Process payments efficiently using the cash register or POS system.
• Provide information about menu items and answer customer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking items as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

Skills

Guest service mindset

Team player

Fast-paced environment

Flexible shifts

Strong communication

Problem solving

Education

High school diploma or equivalent

Basic kitchen safety knowledge

Tools

POS system

Job description

SUMMARY

The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced quick-service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist in maintaining cleanliness and organization at the front of the restaurant and in food preparation and restocking.

AVAILABLE SHIFTS:

Open availability for any shift is preferred.

Must be available to work any 8-hour window in one of the timeframes below.

• AM: 5 AM to 3 PM
• PM: 1 PM to close (typically around 10:30 pm)

BENEFITS & PERKS

• Starting Pay :$19.29 per hour, plus tips.
• Dental and Vision Insurance: Available after 60 days
• Health Insurance : Available to eligible full-time employees after 1 year
• Transportation Benefits : Free RTD EcoPass or employee parking reimbursement
• Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options
• 401(k) Retirement Savings Plan: Available after 6 months
• Employee Discount : Available at Skyport restaurant and retail locations
• Paid Leave : Provided in accordance with applicable Colorado and federal laws
• Supportive team environment with training and professional development opportunities

PRIMARY RESPONSIBILITIES

• Greet customers warmly and take their orders accurately.
• Process payments efficiently using the cash register or point-of-sale (POS) system.
• Provide information about menu items and answer customer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking items as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

REQUIRED SKILLS/ABILITIES

• Genuine interest in providing a positive guest experience
• Friendly, outgoing, approachable personality
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and ability to handle stressful situations
• Strong problem-solving skills and ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must successfully complete required airport security and background screening, including a federal background check.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred but not required.
• Basic understanding of kitchen safety and sanitation practices.

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Physical Requirements & Frequency:

• Bend- Occasionally
• Climb/Crawl - Occasionally
• Sit - Rarely
• Kneel - Occasionally
• Squat - Occasionally
• Stand/Walk - Constantly

Mental Requirements & Frequency:

• Communicate Orally - Constantly
• Evaluating - Frequently
• Perform Calculations - Occasionally
• Read/Comprehend - Regularly
• Reason/Analyze - Regularly
• Write - Occasionally

HIRING PROCESS

Application Deadline : September 8th 2026

This date represents our anticipated application deadline and may be extended based on business needs.

Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility.

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.