Team Member

Tim Hortons; Outlook; On-site; CAD 19,000 - 25,000; Full time

Job summary

Tim Hortons is seeking a motivated Team Member to be the friendly face of our fast-paced food service operation in Canada. You will develop hospitality, food preparation, and restaurant operation skills while delivering a delicious guest experience.

Responsibilities include maintaining food safety, assisting front counter staff, handling guest concerns, and logging temperatures. The role emphasizes teamwork, speed, and high service standards in a welcoming environment.

Qualifications

• Customer service experience or aptitude.
• Knowledge of food safety practices.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Provide a positive first impression with a clean uniform and inviting environment.
• Ensure coffee and products are fresh and accurate following Always Fresh procedure.
• Maintain an appealing product showcase with correct variety and quantity.
• Enhance guest experience through a friendly attitude and gratitude.
• Accurately prepare and finish products to meet quality standards.
• Work quickly to meet guest needs and speed of service targets.
• Handle guest concerns promptly with professional service recovery.
• Follow all preparation and equipment standards and safety procedures.
• Monitor inventory and assist with ordering as needed.
• Log production details and minimize waste.

Skills

Customer service

Food safety

Teamwork

Job description

Join Our Dynamic Team as a Highly Skilled Team Member!

Are you looking for a fun and loving work environment where your passion for excellent customer service and food safety can shine? Do you enjoy working in a fast-paced, team-oriented setting where every day brings new opportunities to learn and grow?

We are seeking a motivated and talented Team Member to be the friendly face of our food service operation. Join us to develop valuable skills in hospitality, food preparation, and restaurant operations while contributing to a delicious and memorable guest experience. This role offers a rewarding chance to work with a dynamic team committed to high standards and exceptional service.

Hospitality & Guest Service

• Provide a positive first impression with a clean uniform and inviting environment
• Ensure coffee and products are always fresh and accurate following our Always Fresh procedure
• Maintain an appealing showcase with the right product variety and quantity
• Enhance guest experience through friendly attitude, eye contact, and gratitude
• Accurately prepare and finish products to meet quality standards
• Work quickly and efficiently to meet guest needs and speed of service targets
• Handle guest concerns promptly and professionally with service recovery
• Follow all preparation and equipment operation standards
• Monitor inventory and assist with ordering as needed
• Prepare products minimizing waste and record production details
• Support front counter staff by assisting with guest service when necessary
• Regularly check and log temperatures of products and storage units
• Ensure proper food safety labeling and communication with management

Health & Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Pay

From CA $15.95 per hour.