Team Manager, Collections

easyfinancial

easyfinancial is one of Canada’s largest non-prime lenders. We pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, even when others say no.

About goeasy

goeasy is seeking a self-motivated and charismatic Team Manager to support a team of Collections Specialists. The Team Manager will be responsible for driving individual and team results through training and coaching, inspired leadership, and fostering engagement, knowledge, and skill development. This role ensures call center operations align with organizational values and business practices.

Join Us

If you are a results-oriented leader interested in advancing your career, join us and make your work matter.

Responsibilities

1. Set and meet performance targets
2. Manage daily operations of the Collections team
3. Review individual staff performance through monthly scorecards, identify training needs, and deliver coaching for staff development
4. Handle customer escalations promptly
5. Manage intraday team results and individual contributions, making adjustments within workforce management frameworks
6. Ensure timely responses to waiting customers, based on call patterns, while enabling revenue opportunities
7. This role requires working until 10:30 pm, Monday to Friday, with possible Saturday/Sunday shifts ending at 6 pm

Requirements

1. Experience in a people leadership role (mandatory)
2. Collections experience (asset)
3. Call center experience (strong asset)
4. Ability to meet deadlines and deliver results
5. Strong communication skills, with the ability to provide constructive feedback and motivate
6. Strong analytical skills to interpret data and recommend process or staffing changes

Our Commitment to Inclusion

At goeasy, we believe in creating a work culture where everyone feels seen, heard, and valued. We are committed to equal opportunity employment and providing accommodations during the recruitment process upon request.

Additional Information

All candidates must pass a criminal background check, credit check, and work experience validation. Flexibility in schedule is required to meet customer needs, with details discussed during interviews.

Why Work for goeasy?

Learn more about our company at http://goeasy.com/careers/