Team Manager - Clinic Operations

Intello Technologies Inc.; Vancouver; On-site; CAD 72,000 - 108,000; Full time

Job summary

An established industry player is seeking a dynamic team manager to lead a dedicated group of health care professionals. This temporary full-time role focuses on enhancing service delivery and operational efficiency while fostering a patient-centered approach. You will be pivotal in managing staff, ensuring compliance with quality standards, and maintaining excellent customer relationships. With a commitment to continuous improvement, you'll implement best practices and support the team's growth. Join a forward-thinking organization that values your contributions and offers a comprehensive rewards package, including flexible work options and opportunities for professional development.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Community involvement opportunities

Qualifications

• 3-5 years of experience in managing operations in a medical setting.
• Bilingualism is essential for effective communication.

Responsibilities

• Manage and supervise health care professionals to ensure high-quality service.
• Implement best practices and oversee daily operations.

Skills

Team Management

Bilingualism (English and French)

Planning Abilities

Problem Solving

Customer Service

Education

Bachelor's Degree in Health Care Management or related field

Tools

Electronic Medical Record (EMR) System

Job description

Location: 600 de Maisonneuve Boulevard West, Montreal H3A 3J2
Status: Temporary full-time (37.5 hours/week)
Schedule: Monday to Friday
Temporary position (13 months) – Maternity leave replacement

Manage a high-performance team and lead it to new heights!

Join our team

The team manager will be responsible for managing and supervising all health care professionals. Because our primary objective is to deliver high-quality service, the successful candidate will have a significant impact on the team’s ability to quickly react to variations in order to meet the department’s performance objectives. A highly stable, dedicated and specialized team awaits you. You will be responsible for managing and coaching the care team with a focus on continuous development, process maximization, and excellence of care.

The impact you’ll make and what we’ll accomplish together

Direct a team that excels at customer service and clinical service delivery. Our goal is to solidify our position as a leader in health care and to maintain our commitment to a patient-centred approach.

What you’ll do

• Responsible for direct management of health care professionals
• Point of contact for doctors
• Provide staff management (selection process, training, performance monitoring and performance reviews, setting annual objectives and feedback)
• Plan schedules and manage replacements for staff vacations, days off, and sick leave
• Ensure that performance and quality objectives are met and comply with quality control standards
• Implement best management practices within the team
• Oversee the daily flow of service and operations
• Act as a point of contact, agent of change, and support for the work team
• Act as a communicator during process and technology deployments
• Implement processes to facilitate service delivery and increase its efficiency, perform follow-up, and ensure continuous improvement
• Establish and maintain excellent relationships with customers and ensure their satisfaction
• Work directly with internal teams to resolve incidents and provide support to our customers
• Participate in the company’s growth and ensure good change management
• Responsible for deploying new products and services within the team
• Responsible for managing medical equipment
• Work closely with members of clinical services management teams from other clinics and provide them with necessary assistance when activities permit it
• Be the “superuser” for the electronic medical record (EMR) system
• As needed, respond to and serve our customers to ensure optimal service delivery

You’re the missing piece of the puzzle

• 3-5 years of experience in managing operations and/or managing staff in a medical setting
• Bilingualism is essential (written and spoken)
• Good ability to work under pressure, independence and resourcefulness, ability to execute quickly
• Responsible and excellent planning abilities
• Ability to understand and analyze organizational performance reports
• Solution-oriented approach
• Positive attitude and a passion for health care

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.