Team Manager - Account Transfers

fil; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Fidelity Canada is seeking a Team Manager, Accounts Transfers in Toronto to lead a functional operations team and ensure processing efficiency while maintaining regulatory compliance. The role requires strong people leadership, coaching, and relationship-building with internal teams and external partners.

Based in Toronto with a flexible hybrid in-office schedule, the position focuses on client experience, risk control, and continuous improvement in processing transactions across multiple queues.

Qualifications

• 3+ years in Financial Services or 3–4 years progressive experience in operations or customer service within the brokerage or financial services industry
• Experience coaching, training, mentoring, and leading people an asset
• University Degree or equivalent work experience
• Completion of Canadian Securities Course would be considered an asset
• Being bilingual in French is considered an asset

Responsibilities

• Operations management: oversee daily workload and ensure policy adherence while mitigating risk
• Compliance and risk management: develop supervisory procedures and participate in audits
• People management: coach, provide feedback, and develop team capabilities
• Input into business planning and resource planning for projects including client onboarding
• Working relationships: collaborate across teams and with external partners to improve processes

Skills

Customer service

Communication skills

Team management

Relationship building

Problem solving

Project leadership

Education

University Degree or equivalent

Canadian Securities Course (asset)

Job description

Job Description

• Note: Your will be working on a flexible hybrid in office schedule as part of Fidelity's Dynamic Working Arrangement.
• Current Work Authorization is required for all openings.
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

What We Do

Based in Toronto, Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and registered Portfolio Managers.

For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com.

Business Overview:

The Team Manager, Accounts Transfers, manages a functional team of operations employees. This role manages the day to day operations of Accounts Transfers team ensuring processing volumes across all available queues and Service Level Opportunities (SLO) are met. This role is responsible for ensuring that Fidelity's brand and reputation is protected by adhering to Fidelity's compliance and risk framework.

The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail.

What You Will Do:

1. Operations management

• Daily review of departmental activities
• Responsible for overseeing and assessing the daily workload of the respective operations team, to ensure accepted policies and procedures are adhered to, client needs are exceeded and that any risk to FCC or its client is mitigated.
• Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities.
• Works closely with the Account Transfer Manager on other special planning and departmental projects
• Oversee business practices in Account Transfers and improve them when necessary

2. Compliance and risk management

• Develop and maintain supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team.
• Participates in internal and external audit engagements;
• Accountable for identifying issues and risks (financial and regulatory); resolves where possible or escalates appropriately

3. People management

• Provide regular coaching and feedback to help employees meet business objectives and enhance individual performance.
• Ensure employees understand the values, policies and procedures of Fidelity and their business unit.
• Ensure team receives the training on the skills and knowledge to proficiently perform the role.
• Ensure Employees have the necessary tools to perform and be successful at their job.

4. Provides input into business planning and resource planning

• Provides subject matter expertise and plays a project lead role in corporate and divisional projects and initiatives, including client onboarding.
• Ensuring a positive client experience from all business units.

5. Working relationships

• Collaborates with other Operations Team Managers and senior management within the Operations Departments to resolve problems, enhance processes and seek the most efficient way in processing transactions
• Collaborate with external business partners such as 3rd party vendors, custodians to communicate and resolve issues
• Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team

The Expertise You Bring:

• Strong customer service orientation and excellent written and verbal communication skills
• Organized self-starter, with a customer service focus and ability to manage a team and complex tasks
• Effective management skills including ability to motivate people
• Proven experience in building and managing relationships with customers and team
• members.
• Contributes to divisional and departmental initiatives by contributing to the success of assigned projects
• Ability to learn and teach on systems and products quickly and gain an understanding of FCC’s product offerings

We are in search of a candidate with the following:

• 3+ years in Financial Services or 3 – 4 years progressive experience in operations or customer service within the brokerage or financial services industry
• Experience coaching, training, mentoring, and leading people an asset
• University Degree or equivalent work experience.
• Completion of Canadian Securities Course would be considered an asset
• Being Bilingual in French is considered an asset

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: A competitive annual range of $70,000 to $100,00, based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We're proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work® Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team