Senior Business Risk Analyst, Operations & Client Support

fil; Toronto; Hybrid; CAD 63,000 - 90,000; Full time

Job summary

Fidelity Canada is seeking a Senior Business Risk Analyst, Operations & Client Support to strengthen the operational risk framework for client onboarding and servicing across FCC's client operations.

This contract role (secondment) runs until November 2027 with a flexible hybrid schedule. You will lead RCSA activities, risk reviews, change risk assessments, and partner with business leaders to improve risk governance. Work location is 483 Bay Street, Toronto, moving to Mississauga in late 2026.

Qualifications

• 3+ years of risk management experience.
• University degree in business, finance, economics, accounting, or related field.
• Strong analytical and problem-solving skills with ability to interpret financial and operational information.
• Excellent written and verbal communication with ability to influence stakeholders at various levels.
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.

Responsibilities

• Identify, assess, monitor and mitigate operational risks with client-facing teams.
• Execute and operate FCC risk management programs, including risk assessments and risk reporting.
• Conduct root cause analyses on operational risk events and develop sustainable mitigations.
• Monitor remediation activities and ensure timely issue resolution.
• Support development and monitoring of KRIs and operational risk metrics.
• Lead risk assessments and collaborate with stakeholders across departments during changes.

Skills

Analytical thinking

Communication skills

Organizational skills

MS Office proficiency

Education

University degree in Business/Finance/Economics/Accounting or related field

Tools

Microsoft Office

Job description

Job Description

Senior Business Risk Analyst, Operations & Client Support

Please Note:

• Current work authorization for Canada is required for all openings
• You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement
• This is a secondment/contract opportunity until November 2027
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/

How You’ll Make an Impact

As a Senior Business Risk Analyst supporting FCC's client-facing operations and support teams, including Registered Plans, Account Transfers, Estates, New Accounts & Client Support, you will play a key role in strengthening the operational risk and control environment for critical client onboarding and servicing functions. Acting as a trusted risk partner to the business, you will help identify, assess, monitor, and mitigate operational risks while supporting the effective execution of FCC's risk management programs.

You will leverage strong analytical and problem-solving skills to analyze risk events, identify root causes, develop meaningful mitigation strategies, and track remediation activities through to completion. By examining operational risk trends, control effectiveness, and process performance, you will provide actionable insights and recommendations that help enhance business processes and reduce risk exposure.

You will lead and facilitate Risk and Control Self-Assessments (RCSAs), conduct operational risk reviews, support control testing activities, and perform change risk assessments to ensure risks and controls are appropriately identified and managed. In addition, you will work closely with business leaders to support risk governance, reporting, issue management, and continuous improvement initiatives across the client operations environment.

Success in this role requires strong operational risk expertise, analytical thinking, stakeholder management skills, and the ability to influence business partners while fostering a proactive risk-aware culture.

What You Will Do

Operational Risk Management

• Partner with client facing operations & support teams to identify, assess, monitor, and mitigate operational risks.
• Support the execution and ongoing operation of FCC's risk management programs, including risk assessments, issue management, risk event management, action plan tracking, and risk reporting.
• Conduct root cause analyses on operational risk events, identify contributing factors, and work with business partners to develop sustainable mitigation strategies.
• Monitor remediation activities and provide effective challenge to ensure issues are resolved in a timely manner.
• Support the development and monitoring of key risk indicators (KRIs) and operational risk metrics.

Change and Project Risk Management

• Support business and technology change initiatives impacting client-facing operations.
• Conduct change risk assessments to identify operational risks associated with new products, regulatory changes, process enhancements, and system implementations.
• Ensure appropriate controls, governance, and risk mitigation measures are incorporated into change initiatives.
• Collaborate with Operations, Technology, Compliance, and business stakeholders throughout project lifecycles.

Risk Event Management and Deep-Dive Reviews

• Lead investigations into operational risk events and near misses.
• Analyze trends and recurring issues to identify emerging risks and opportunities to strengthen controls.
• Conduct targeted risk reviews and deep-dive assessments of high-risk processes and critical business activities.
• Prepare clear and concise summaries of findings, root causes, and recommended corrective actions for management.

Risk Culture and Advisory Support

• Promote strong risk awareness and accountability across supported business units.
• Provide risk management guidance, education, and training to business stakeholders.
• Build strong partnerships with business leaders while maintaining effective independent challenge.
• Act as a trusted advisor on operational risk matters

What We Are Looking For

Required

• 3+ years of experience in risk management required, ideally within the securities or banking industry.
• University degree required, preferably in Business, Finance, Economics, Accounting, or a related field.
• Strong analytical and problem-solving skills with the ability to interpret financial and operational information.
• Excellent written and verbal communication skills with the ability to influence stakeholders at various levels.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.

Nice to Have

• Knowledge of CIRO, securities regulations, and Canadian financial industry practices.
• Knowledge of capital markets products, securities lending, treasury operations, liquidity management, collateral management, and settlement processes.
• Experience working in a clearing broker, custodian, or wealth management environment, preferably supporting operations and associated risk controls.
• Experience conducting change risk assessments and supporting business transformation initiatives.
• Professional designations such as CFA or FRM are considered an asset.
• Experience with risk reporting tools, dashboards, or data analytics solutions.

Competitive Pay for Specialized Talent

This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The hourly rate ranges from $46.00 to $65.00, based on experience and qualifications.

We offer market-aligned rates that recognize the specialized skills and agility required for this role.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

Equal Opportunity Employer

Fidelity Canada is an equal opportunity employer.

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

Why Work at Fidelity?

Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer
• Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team