Team Leader, UX Research

Medavie Blue Cross; Nova Scotia; Remote; CAD 90,000 - 120,000; Full time

Job summary

A national health solutions partner is seeking a Team Leader, UX Research to lead and grow a team of UX professionals. The role involves hands-on research, guiding team operations, and establishing UX research standards. Candidates should possess a university degree and over 5 years of UX research experience with leadership capabilities. This role is remote and offers competitive compensation and benefits.

Benefits

Competitive Compensation + Benefits

Qualifications

• 5+ years as a UX research professional with proven leadership capabilities.
• Deep understanding of UX research methods.
• Experience with resource planning and project scheduling.

Responsibilities

• Providing day-to-day UX research guidance to team members.
• Supporting employee development through performance management.
• Fostering a positive employee experience by collecting feedback.

Skills

UX research methods

Analytical skills

Decision-making

Interpersonal skills

Fluency in English

Education

University degree in a related field

Job description

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you’ll be part of an in-house, innovation-led team focused on cutting-edge digital health solutions that help provide the best care possible, when and where it’s needed.

Job Title : Team Leader, UX Research
Department : Digital Experience
Competition : 87073
Internal / External : Both
Employment Type : Full Time Permanent
Location : Nova Scotia, New Brunswick, PEI, Newfoundland, Ontario, Quebec - Remote
Salary : Competitive Compensation + Benefits
Reports To : Manager

The Team Leader, UX Research, is responsible for leading, coaching, and growing a team of UX professionals focused on user research and analysis for our digital assets. This includes guiding employees in both day-to-day operations as well as long-term performance and career planning. As a key member of the UX leadership team, the Team Leader will help shape the organization's UX practice by establishing standards, optimizing operations, and evolving UX research as a discipline within Medavie. The role also involves hands-on research and analysis as needed to support execution.

This role is situated within the Digital Transformation Office, established to enable focused execution of Medavie's digital strategy.

This might be a good role for you if :

• You enjoy doing something different every day;
• You're comfortable with uncertainty and change;
• You want to find better ways to do things;
• You see challenges as puzzles and enjoy helping others solve problems;
• You are an excellent communicator who can adapt to different audiences;
• You’re self-motivated and decisive, able to determine what needs to be done and execute it.

Key Responsibilities

• Providing day-to-day UX research guidance to team members, including task assignment, review, and advising on methods and best practices.
• Supporting employee development through performance management, coaching, and career development.
• Enhancing team impact by assessing responsibilities, identifying skill gaps, scaling the team, and leading recruitment.
• Fostering a positive employee experience by collecting feedback, encouraging engagement, and promoting a sense of purpose.
• Managing team efforts to meet goals, including responding to business needs, planning, assigning tasks, and evaluating success.
• Contributing hands-on to research efforts, such as conducting interviews, setting up tests, analyzing results, etc.
• Establishing UX research standards, optimizing workflows, and leading the UX Research Community of Practice within Medavie.
• Raising awareness of UX research value across the organization by building relationships, participating in workshops, and sharing data on research success.

Required Qualifications

Education : University degree in a related field.

Work Experience : 5+ years as a UX research professional with proven leadership capabilities.

Other Qualifications :

• Deep understanding of UX research methods.
• Experience with resource planning and project scheduling.
• Excellent analytical, decision-making, and problem-solving skills.
• Strong interpersonal skills for negotiation, conflict resolution, and professional communication.
• Passionate about UX, design, technology, and innovation.

Language Skills : Fluency in English is essential; working knowledge of French is an asset.