Team Leader, Technical Processing

Starr Underwriting; Toronto; On-site; CAD 69,000 - 127,000; Full time

Job summary

A leading underwriting company is seeking a skilled manager to oversee performance and training within their insurance team. The successful candidate will drive a culture of high performance while ensuring compliance with service level agreements. Candidates should possess relevant experience in insurance, strong communication skills, and a degree or diploma.

Qualifications

• 3-5 years of relevant insurance experience.
• 1-3 years of supervisory experience in the Insurance industry.
• Proven customer service and communication skills.

Responsibilities

• Manage performance and training of Direct Reports.
• Support onboarding and scheduling in collaboration with HR.
• Create and maintain Standard Operating Procedures.

Skills

Customer service

Verbal communication

Written communication

Decision making

Judgement

Negotiation

Analytical abilities

Education

University degree or College diploma

CIP and/or CRM

Job description

What to expect

• You’ll develop, coach/mentor and manage the performance of Direct Reports, including achievement of business, functional and individual productivity levels and service level agreements
• You’ll continuously focus on supporting our culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages innovation, collaboration and teamwork
• You’ll work with the Regional Technical Specialists to develop training plans and review Quality Review results for your team
• You’ll work with the regional CI managers and theManager, RPC & Intake to forecast demand forRegional Processing capacity and manage scheduling for Direct Reports (e.g., vacation scheduling, training scheduling, paid and unpaid personal leave, etc.), with input and guidance from HR
• You’ll create and maintain Standard Operating Procedure documents for new or existing processes.
• You’ll support Onboarding requirements in collaboration with Senior leaders and HR

What you bring

• University degree orCollege diploma
• CIP and/or CRM is an asset
• 3-5 years of relevant insurance experience, including 1-3 years of formal / informal supervisory experience managing a team of resources in the Insurance industry
• Strong customer service, verbal and written communication skills
• Excellent decision making skills, sound judgement, negotiation and analytical abilities.

Salary range: $69,000 - $127,000