Team Leader – Regional Data Collection | Kaihautu Tira – Kohinga Raraunga

CGR Services; Hawkes Bay; Remote; NZD 83,000 - 98,000; Full time

Job summary

A government data organization is seeking a Team Leader for Regional Data Collection to manage multi-modal data teams. You will lead operations, coach staff, and ensure effective data collection. The ideal candidate has over 5 years of service delivery experience and a relevant qualification, along with strong leadership and communication skills. Remuneration ranges from $83,195 - $97,876, with benefits including professional development and extra annual leave days.

Benefits

Career development opportunities

3 extra annual leave days

Qualifications

• 5+ years of experience in a service delivery environment.
• Experience with CRM systems and telephony software.
• Ability to work remotely with reliable internet.

Responsibilities

• Manage multi-modal data collection within regional teams.
• Lead day-to-day operations of a Data Collection team.
• Motivate, coach, and direct frontline staff.

Skills

Leadership

Customer focus

Communication

Problem-solving

Team coaching

Education

Relevant tertiary qualification

Tools

CRM systems

Microsoft Office Suite

Telephony software

Job description

Team Leader – Regional Data Collection | Kaihautū Tira – Kohinga Raraunga

As a Team Leader - Regional Data Collection, you will be responsible for managing multi-modal data collection within regionally based teams. Kaimahi in these teams work flexibly under a Guaranteed Minimum Hours contract, across seven days as working hours are largely driven by respondent availability.

Location: Central North Island

Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.

About Us | Ko mātou

Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

What's in it for you? | Ngā hua ka riro ki a koe

We encourage you to visit our careers site to learn more about the Way We Work at Stats NZ and to explore our benefits. We want working for us… to work for you!

Starting salary : $83,195 - $97,876 + superannuation

Other benefits include :

• Career development opportunities (coaching, training, study support, secondments)
• Contributing to meaningful work that benefits all people in Aotearoa
• 3 extra annual leave days (taken during Christmas office closure)

The role | Te tūnga

As a Team Leader - Regional Data Collection, you will manage multi-modal data collection within regionally based teams. These teams work flexibly under a Guaranteed Minimum Hours contract across seven days, with hours driven by respondent availability.

You will lead the day-to-day operations of a Data Collection team, motivating, coaching, and directing frontline staff to achieve optimal outcomes for our customers and stakeholders. Building strong relationships with internal teams such as the Optimisation, Performance & Development team and the Support & Ingestion team within Collection Operations is essential.

The role involves leading teams with varying hours and employment types, requiring availability to support your team, including some evenings and weekends.

Applicants must reside in Taupo, Eastern Bay of Plenty, or Hawke's Bay Region.

Ideal candidates will have :

• A relevant tertiary qualification and/or equivalent experience
• 5+ years of experience in a service delivery environment
• Experience with CRM systems, Work Allocation tools, telephony software (e.g., Salesforce, Genesys Cloud), and Microsoft Office Suite
• A passion for building and coaching high-performing, diverse teams, with proven leadership experience
• Strong interpersonal, communication, problem-solving, negotiation, and reporting skills
• A customer-focused approach and ability to connect with social, cultural, or business groups
• The ability to work remotely with reliable internet
• Knowledge or interest in Te Tiriti, Tikanga, Te Reo, and Te Ao Māori

What you bring | Nōu te rourou

We recognize that skills can come from various experiences. We encourage authenticity in your application.

We are committed to diversity, equity, inclusion, and cultural capability. You don't need to be an expert initially but should be eager to learn and grow with us.

In your cover letter, tell us about yourself, what attracted you to this role, and what you would bring to Stats NZ.