Team Leader, Quality Programs - Emergency Department

The Hospital for Sick Children; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

The Hospital for Sick Children is seeking a Team Leader for its Quality Programs in the Emergency Department. This role focuses on enhancing patient safety and improving clinical practices through strong leadership and a commitment to quality improvement. Ideal candidates will possess relevant clinical experience and demonstrate project management capabilities in a dynamic healthcare environment.

Benefits

Health, dental, and life insurance

Focus on employee wellness

Opportunity to make an impact

Qualifications

• Relevant clinical experience in a Paediatric Emergency Department setting.
• Demonstrated project management skills and success with change management.
• Excel in working in and fostering a team environment.

Responsibilities

• Lead execution of quality improvement projects in the Emergency Department.
• Conduct RCAs to understand safety risks and coach safety behaviors.
• Prepare for the 2025 Accreditation Canada survey and site visit.

Skills

Problem Solving

Leadership

Communication

Teamwork

Project Management

Education

Masters-level preparation in healthcare quality

Tools

Excel

Job description

Team Leader, Quality Programs - Emergency Department

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Team Leader, Quality Programs - Emergency Department

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Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Team Leader, Quality Programs - Emergency Department

Are you a person who can promote a collaborative team-based approach, lead and coordinate the execution of strategically important projects? Do enjoy taking initiative to implement change to improve safety and drive practice? Do you thrive in a diverse and fast-paced dynamic setting? If so, consider taking on the role of Team Leader, Quality Programs.

As the Team Leader ' Quality Programs for the Emergency Department, you will support the day-to-day and strategic activities focused on improving patient/family & staff safety, support our culture of continuous quality improvement, collaborate on change initiatives aimed at driving clinical practice forward and improving patient experience.

Here's What You'll Get To Do

• Support and promote our culture of Caring Safely - lead by example, conduct RCAs (reasonable cause analyses) to better understand safety risks, coach safety behaviours, identify good catches, identify quality opportunities to collaborate with key stakeholders to develop, test and implement improvement strategies using appropriate frameworks and methodologies.
• To support ongoing vigilance and surveillance for communicable disease and new pathogens, you will participate in practice audits, change initiatives and contact tracing to support patient and staff safety.
• Lead the management of safety reports: involve relevant stakeholders, ensure timely follow-up, identify trends, and initiate appropriate actions or improvement initiatives.
• Provide leadership in preparing for the 2025 Accreditation Canada survey and site visit, and evolve our approaches for continued readiness; participate as the ED Lead for future Accreditation reviews.
• Co-chair the ED Quality Practice Council.
• Collaborate with members of the ED Leadership Team, including the CSNs, COSNs, RN Council Representatives, to execute on department goals and objectives.
• Work closely with local quality leaders across the organization of safety report review, follow up, collaboration on system level changes and to assist in tracking of trends.
• Participation in various local and hospital wide committees and working groups to ensure the unique ED perspective is represented.
• Promote and coach the principles of continuous process/quality improvement, employing root cause analysis to understand the problems and challenges faced by frontline staff, develop and implement sustainable solutions.
• Support the development of meaningful measures of quality performance and analyze data to identify, interpret, and rapidly respond to trends.
  
  

Essential

Here's What You'll Need

• Relevant clinical experience in a Paediatric Emergency Department setting is required.
• Masters-level preparation in healthcare quality or related clinical field is recommended and/or relevant experience in quality, safety and risk management.
• Demonstrated project management skills and success with change management.
• Proven leadership and coaching skills.
• Excel in working in and fostering a team environment; Excellent interpersonal and communication skills along with strong problem solving and critical thinking skills; demonstrated ability to flex and respond to changing priorities in a dynamic environment.
• Demonstrated ability to be highly motivated to take initiative and produce results.
• Familiarity with quantitative & qualitative analysis, development of KPIs to monitor performance.
• Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives.
  
  

Assets

• Basic skills with Excel, advanced skills.
• Certification in LEAN methodology.
  
  

Here's What You'll Love

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.
  
  

Employment Type

• 1.0 FTE, permanent (35 hours per week)
  
  

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Quality Assurance

• Industries

  Hospitals and Health Care

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