Team Leader, Patient Access

RWJBarnabas Health; New Brunswick; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader for Patient Access to enhance customer service and streamline patient throughput. This role involves leading a team to ensure accurate data collection, fostering a supportive environment for both patients and staff. With a focus on operational excellence, the Team Leader will manage patient interactions, verify insurance, and support financial processes. Join a forward-thinking organization committed to high-quality, patient-centered care, where your contributions will make a significant impact on community health and staff satisfaction.

Benefits

Paid Time Off (PTO)

Medical, Dental, Vision Insurance

Retirement Plans

Disability and Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Voluntary Benefits

Partner Discounts

Qualifications

• 5+ years of Patient Access experience preferred.
• Knowledge of billing regulations and state programs.

Responsibilities

• Deliver excellent customer service to patients and staff.
• Gather demographic and financial information from patients.
• Verify insurance coverage and initiate verification process.

Skills

Customer Service

Data Collection

Medical Terminology

Insurance Verification

Registration Processes

Education

High School Diploma

CHAA or CRCR Certification

Tools

Patient Registration Systems

Financial Clearance Systems

Job description

Team Leader, Patient Access
Req #: 0000192868

Category: Billing/Collections/Registration

Status: Full-Time

Shift: Evening

Facility: RWJ New Brunswick

Department: Emergency Dept Access Service

Location:

Main Hospital - New Brunswick,
One Robert Wood Johnson Place, New Brunswick, NJ 08901

Job Overview:

The Patient Access Team Lead is responsible for providing excellent customer service, ensuring timely patient throughput, and accurate data collection. The role involves greeting patients, collecting and documenting their information accurately, and utilizing technology for registration. The Team Lead also fosters a positive environment for patient and staff satisfaction.

Qualifications:

Required:

• High School Diploma
• Knowledge of registration processes, billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Preferred:

• CHAA or CRCR Certification
• Minimum of 5 years of Patient Access experience

Scheduling Requirements:

• Evening shift, 3:00pm-11:30pm
• Full-Time, 40 hours/week

Essential Functions:

• Deliver excellent customer service to patients and staff
• Interview patients and responsible parties to gather demographic and financial information
• Verify insurance coverage and initiate the verification process
• Ensure all forms are reviewed, signed, and properly explained
• Inform patients of their financial responsibilities and collect payments
• Support cashier functions as needed
• Complete Medicare questionnaires for eligible patients
• Review work queues daily to update and correct information
• Manage patient bed assignments and monitor bed board system
• Demonstrate proficiency in registration and financial clearance processes
• Maintain accuracy, productivity, and meet department goals
• Follow policies on patient rights and advance directives
• Provide all regulatory documents and obtain signatures
• Maintain department productivity and customer service standards
• Identify and resolve operational issues proactively
• Participate in staff training and development
• Lead department initiatives to improve operations and compliance
• Monitor and achieve point of service collection goals
• Assist with system troubleshooting and patient throughput
• Collaborate with nursing and ancillary departments
• Take on-call responsibilities as needed
• Perform other duties as assigned

Other Duties:

This job description is not exhaustive; duties may change as needed.

Benefits and Perks:

Our comprehensive Total Rewards package includes:

• Paid Time Off (PTO)
• Medical, Dental, Vision Insurance
• Retirement Plans
• Disability and Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits
• Partner Discounts

Why Choose RWJBarnabas Health?

We are committed to high-quality, patient-centered care, education, and research, aiming to improve community health and provide rewarding careers in a supportive environment.

We are an Equal Opportunity Employer.