Team Leader, Oshawa Centre

Saje Natural Wellness; Oshawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in wellness is seeking a passionate Team Lead to inspire a community-focused team. This role is pivotal in delivering exceptional service while fostering a culture of growth and belonging. The Team Lead will engage with community members, ensuring they receive personalized experiences and product knowledge that enhances their wellness journey. If you thrive in a dynamic retail environment and are committed to uplifting others, this opportunity is perfect for you. Join a team that celebrates wellness and personal growth, contributing to a positive and inclusive atmosphere.

Qualifications

• Warm and compassionate leader with a drive to exceed results.
• Expertise in delivering memorable experiences to Community Members.

Responsibilities

• Contribute to excellent community member service and spread wellness.
• Inspire and uplift your team through coaching and collaboration.

Skills

Leadership

Retail Experience

Product Knowledge

Growth Mindset

Positivity and Hustle

Wellness Persona

Job description

Description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing, and leadership duties.

While fostering an environment that embodies the company’s culture and service ethos, this role balances operational responsibilities with a people-centric approach to retail leadership.

Through daily functions, the Team Lead contributes to maintaining and strengthening Saje’s culture by proactively engaging in behaviors that align with Saje’s values: Wellness, Growth, Celebration, Greatness, and Belonging.

Responsibilities

• Contribute to an environment of excellent community member service, sharing our products and spreading wellness through the in-store experience
• Achieve business results and key KPIs including revenue, growth metrics like AVS, IPT, traffic, conversion, and loyalty program expansion
• Ensure Team Members are equipped with product knowledge to make intentional recommendations to Community Members
• Maintain presentation standards and seek merchandising opportunities to enhance the in-store experience
• Proactively grow the business through community outreach initiatives
• Inspire and uplift your team through coaching, collaboration, and embodying our core values
• Prioritize culture in all actions, with a commitment to personal growth and self-awareness
• Foster a team environment where all members experience a sense of belonging and inclusion

Applicant Requirements

• Leadership - A warm, compassionate, and inspiring leader with a drive to exceed results and celebrate successes
• Retail Experience - Expertise in delivering memorable experiences to Community Members
• Product Knowledge - Enthusiastic about sharing and educating about our formulations to elevate wellness
• Growth Mindset - Proven initiative for personal and professional development, understanding its importance for success
• Positivity and Hustle - Thrive under challenges, solutions-focused, and maintain a positive outlook despite adversity
• Wellness Persona - Passionate about wellness, integrating it into daily routines

Key Relationships

Reporting to the Store Manager