Team Leader, Oshawa Centre

Saje Natural Wellness; Oshawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading wellness retailer in Oshawa is seeking a Team Lead to enhance community member service and drive business growth. You will lead an engaged team while delivering on key performance indicators and upholding the company’s values. The ideal candidate is a passionate leader with a strong background in retail and wellness, ready to inspire others and foster a culture of belonging.

Qualifications

• Strong leadership qualities with a compassionate approach.
• Proven history of personal and professional growth.
• Passion for wellness and community engagement.

Responsibilities

• Lead Team Members and provide excellent community member service.
• Achieve key KPIs including revenue and conversion rates.
• Maintain presentation standards and elevate the in-store experience.
• Drive community outreach initiatives and inspire your team.

Skills

Community member service

Team leadership

Product knowledge

Retail experience

Positive attitude

Job description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.

While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.

Through day to day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values : Wellness, Growth, Celebration, Greatness and Belonging.

Responsibilities

• Contribute to an environment of excellent community member service , sharing our awesome products and spreading wellness through the in-store experience
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Take a proactive and innovative approach to growing the business through community outreach
• Inspire and uplift your team through coaching, collaboration and by embodying our core values
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
• Retail experiences - An expert in delivering experiences to Community Members
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
• Proven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's sucess
• Hustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of situation despite adversity; never gives up
• Wellness persona - You're passionate about wellness and incorporates wellness into your everyday routine