Team Leader, Medical Information (Licensed)

Inizio Engage; Montreal; Remote; CAD 80,000 - 100,000; Full time

Job summary

A healthcare engagement company is looking for a Team Leader in Medical Information for a remote position. The ideal candidate will supervise a call center team, ensuring quality standards and compliance. A current Canadian healthcare license and supervisory experience in a call center are essential. Opportunities for bonuses and health benefits are offered from day one.

Benefits

Health benefits from day one

Awards and bonuses

Online training resources

Qualifications

• Current Canadian healthcare license (e.g., P.A., N.P., R.N., L.P.N., R.Ph., PharmD).
• At least 2 years of supervisory or training experience in a call center, preferably in Medical Information.
• Availability for an 8-hour shift between 9 am-9 pm EST.

Responsibilities

• Maintain quality and productivity standards, adhering to policies and SOPs.
• Accurately document data and report adverse events and complaints following guidelines.
• Communicate effectively and empathetically with callers, simplifying medical terminology as needed.
• Update training materials and monitor call quality, providing feedback.
• Support the team in meeting project metrics and ensure compliance with HIPAA.

Skills

Excellent communication skills

Proficiency in Word, Excel, Outlook

Organizational skills

Problem-solving skills

Motivational skills

Education

Associate’s degree or equivalent experience

Pursuing a BA/BS preferred

Job description

Team Leader, Medical Information (Licensed)

Join Inizio Engage as a Team Leader in Medical Information. This remote role involves supervising a call center team that provides drug and medical device product information. The position reports to the Call Center Supervisor.

Job Duties & Responsibilities:

• Maintain quality and productivity standards, adhering to policies and SOPs.
• Accurately document data and report adverse events and complaints following guidelines.
• Communicate effectively and empathetically with callers, simplifying medical terminology as needed.
• Support administrative tasks and team training, and handle escalations.
• Update training materials and monitor call quality, providing feedback.
• Support the team in meeting project metrics and ensure compliance with HIPAA.

Requirements & Qualifications:

• Current Canadian healthcare license (e.g., P.A., N.P., R.N., L.P.N., R.Ph., PharmD).
• Associate’s degree or equivalent experience; pursuing a BA/BS preferred.
• At least 2 years of supervisory or training experience in a call center, preferably in Medical Information.
• Excellent communication skills and proficiency in computer software like Word, Excel, Outlook.
• Strong organizational, problem-solving, and motivational skills.
• Availability for an 8-hour shift between 9 am-9 pm EST.

Benefits:

• Health benefits from day one, awards, bonuses, and online training resources.

About Inizio Engage:

Inizio Engage specializes in healthcare engagement, leveraging data, science, and technology to improve treatment outcomes. We value empowerment, challenge, unity, innovation, and integrity. Learn more at https://inizio.health/.

We encourage diverse applicants and welcome those whose experience may not perfectly match all requirements to apply.