Team Leader, Home Based Services

DDRC; Calgary; On-site; CAD 60,000 - 85,000; Full time

Job summary

DDRC is seeking a Team Leader to guide Integrated Living Practitioners and support Clients in Calgary. The role emphasizes independent work, strong relationships, and adherence to CET standards to promote client well-being.

You will oversee placements, collaborate with HR on ILP recruitment, monitor agreements, and lead planning meetings with families and service agencies. Applicants should have 3+ years of leadership in a fast-paced setting and a related diploma.

Qualifications

• Post-Secondary diploma in Social Work, Human Services, or an acceptable combination of education and experience.
• Minimum of three (3) years leadership experience within a fast-paced environment.
• Experience building positive relationships with adults with developmental disabilities.
• Knowledge of community resources for mental health and addiction issues.
• Crisis management, conflict resolution and mediation experience.

Responsibilities

• Oversee ongoing placement and care of Clients in integrated living arrangements.
• Collaborate with HR on recruitment, selection and orientation of ILPs and ONR applicants.
• Facilitate and monitor contractual agreements between Clients and ILPs/Guardians/Families.
• Initiate monthly conversations with new clients and ILPs less than one year with the agency.
• Consult with ILPs and ONR providers during crisis situations affecting Clients or families.
• Maintain contact with families/guardians quarterly; discuss matters and required documentation.
• Manage the application process and associated meetings with prospective ILS clients.
• Monitor caseload files for policy compliance and CET standards; ensure audits are completed.
• Plan, develop and implement client goals; coordinate planning meetings with service agencies.
• Report to Manager or designate on any serious concerns; ensure incident reporting occurs.
• Provide medical appointment support and history assistance for independent Clients.
• Educate ILPs/ONR providers about DDRC policies and CET standards.
• Attend mandatory training and complete performance management documentation.
• Represent the ILS team at public meetings and on related community committees.

Skills

Leadership

Relationship Building

Crisis Management

Critical Thinking

Organizational Skills

Administrative Skills

Customer Service

Time Management

Flexibility

Communication

Education

Social Work/Human Services diploma

Tools

MS Office

Job description

Are you looking for a great opportunity to build your career? Are you a candidate that is passionate, self-motivated, patient and has a positive attitude, and looking to lead a team? The Team Leader will organize opportunities for individuals to live in the community, in a situation that promotes the Client's development as a physically and mentally healthy person. If yes, take a look at the opportunity below.

About Us

The DDRC is a non-profit, registered, charitable organization that began in 1952. We offer programs and resources for children and adults with developmental disabilities, their friends and family, and other members of the community. The DDRC employee's role model the DDRC mission - "DDRC promotes awareness and supports communities to include persons with developmental disabilities, thereby strengthening communities for all citizens." If you believe in the DDRC's mission and values, we would welcome you to our team.

What The Role Provides You

The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive benefits, and a culture that supports work/life balance. We offer semi-fixed schedules that may change based on clients needs, paid training, development, coaching, benefit plan, Health Spending Account (HSA), Employee and Family Assistance Program (EFAP), Employee Referral Program, WCB, vacation days, free parking, mileage where applicable, statutory holidays, and Agency complimentary hours off per year.

Key Responsibilities

• Responsible for oversight of ongoing placement and care of Clients choosing an integrated living arrangement
• Collaborate with HR on recruitment, selection and orientation of new Integrated Living Practitioners (ILPs) and ONR applicants
• Facilitate and monitor contractual agreement between individual Clients and the Integrated Living Practitioner/Guardian/Families
• Initiate monthly conversations with new clients, networks, and new ILPs who have been with the agency for less than one year
• Consult with ILPs and ONR providers during crisis situations that impact themselves, the Client and/or their family
• Liaise and maintain contact with families and guardians at least quarterly; discuss pertinent matters, required documentation, service and any concerns
• Responsible for the application process and associated meetings with prospective ILS clients
• Monitor Client ILP and ONR assigned caseload files regularly for compliance with policies and Creating Excellence Together (CET) standards; ensure audits, visits, and reviews are completed in a timely manner
• Facilitate the planning, development and implementation of client goals; coordinating and participating in individual planning meetings; coordinate communications with other service agencies to ensure individual outcomes are met; monitors, documents and reports progress toward meeting outcomes; ensures required supports are in place to meet outcomes
• Alerts the Manager or designate, to any serious concerns
• Ensure appropriate and timely incident reporting occurs and ensure recommendations are implemented
• Provide assistance to clients with medical, psychological, and physical appointments; providing medical history support for independent clients
• Support clients, parents and guardians by researching information on available services from agencies such as OPG, AISH, and Calgary Housing
• Educate ILPs, ONR providers, networks and clients regarding DDRC's Policies and CET standards
• Monitor training of ILP and ONR providers
• Report to the Manager of HBS any outstanding training or individuals who do not respond to requests to participate in mandatory training
• Ensure Client files and DDRC records are created and maintained in accordance with DDRC protocols, provincial requirements, funding, and accreditation standards, policies and procedures
• Prepare and maintain program documentation according to established standards and requirements; includes but not limited to:
• Caseload summaries for both Clients and ILPs
• Individual Support Summaries
• Individual Funding Proposals and reviews
• Change forms
• Actively participate as a member of DDRC Review Team as directed by the Manager, HBS
• Prepare required and assigned necessary correspondence for Manager, HBS review
• Assist in the development of proposals, standards and methods to improve the quality of services for Clients and/or ILPs in the ILS program
• Perform all other duties assigned by the Manager, HBS or designate
• Takes accountability to ensure all mandatory certifications and training are kept current
• Attends all mandatory agency required training sessions
• Completes all required Performance Management documentation; attend scheduled reviews with Manager
• Represents the ILS team at public meetings as required and serve on related committees in the community

What You Bring To The Role

• Post-Secondary diploma in Social Work, Human Services, or an acceptable combination of education and experience
• Minimum of three (3) years leadership experience within a fast-paced environment
• Experience with building strong positive relationships
• Experience working with adults with developmental disabilities, including PBS supports
• Knowledge of community resources for mental health and addiction issues
• Experience in crisis management, conflict resolution and mediation
• Experience
• Strong critical thinking, excellent organization and administrative skills
• Strong Leadership, Relationship Building and Conflict Resolution Skills
• Customer Service and Time Management are a must
• Demonstrated proficiency in MS Office, with particular emphasis on Microsoft Excel, Word and PowerPoint
• Knowledge of and understanding of applicable federal and provincial legislation as well as professional standards
• Creating Excellence Together (CET) Accreditation experience within the disability sector, an asset

Personal Qualities

• Demonstrated values consistent with the DDRC mission
• Commitment to team unity and accountability
• Desire for continuous professional development and learning
• Demonstrates flexibility, objectivity, creativity, and initiative
• Handles situations with assertiveness, tact, diplomacy and a positive professional attitude

Working Conditions

• Travel to all quadrants and communities within Calgary City Limits year round
• Provide proof of business commercial automobile liability coverage with a minimum of 2 million liability
• Working independently within both the client home and in the community

Ddrc Values

• We value diversity;
• We believe individuals have a right to explore and fulfill their potentials;
• We recognize the need for accountability and responsibility; and
• We foster an environment of respect, acceptance, accessibility, and interdependence.