Team Leader - Field Services

QinetiQ; Medicine Hat; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

QinetiQ Medicine Hat, AB is seeking a Team Leader - Field Services to guide a deployed UVS operations team, delivering rapid service and training for unmanned vehicle systems across defense forces in worldwide locations.

The role demands hands-on leadership, strong communication, and the ability to coordinate resources, ensure safety, and maintain alignment with customer expectations and QinetiQ values on complex missions.

Qualifications

• Experience working in an operational environment.
• Experience leading a team.
• Knowledge of unmanned systems including aerial, surface, ground, and control systems would be an asset.
• Field deployment experiences is an asset.
• An Aviation degree or relevant knowledge, would be an asset.
• Project Management experience as an asset.
• A Leadership & Management degree, certificate program, or similar experience, would be an asset.
• Strong leadership and people management skills.
• Strong communication and organizational skills.
• Ability to use positive language.
• Time management skills.
• Customer-oriented focus and interaction (presentations, interface, Q&A requirements review).
• Persuasion skills.
• Positive attitude.
• Strong work ethic and ability to work under stress and tight schedules.
• Commitment to completing given tasks.
• Strong critical thinking ability.
• High attention to detail.
• Ability to handle surprises.
• Ability to make quick decisions while under pressure.
• The ability to work autonomously and proactively to changing requirements and demanding environments, including operating onboard ships and in military live fire ranges and working in exposed weather conditions, both day and night.
• Proficient use of IT.
• Safety focused individual.

Responsibilities

• Lead and manage the deployed field services team.
• Communicate the requirements of the customers to the management team and the subordinates.
• Develop and expand the relationship with the customer.
• Prepare reports for customer operations.
• Negotiate resources required and develop solutions to campaign problems.
• Controlling Uncrewed Vehicle Systems in accordance with operator manuals and service bulletins, range standard operating practices and flight test schedules.
• The assembly and test of Uncrewed Vehicle Systems, and first line repair, including replacement of line replaceable units, in accordance with the company’s technical documentation.
• Fault diagnosis.
• The preparation and removal of payloads.
• Handling and preparing pyrotechnics.
• Knowledge and operation of the various launcher systems.
• Complete post flight checks and replenish or repair as necessary.
• Provide training of the systems to others.
• To take part in development of ongoing and future projects of QTS.
• Willingness to work flexible hours and shifting schedules.
• Requirement to travel to various worldwide locations. Travel may be for long durations, on short notice, and potential for various living conditions such as Military Housing or deployments on-board ships.
• Operating in a safe & secure manner.
• Delivering customer requirements that is in line with customer expectations and QinetiQ values.

Skills

Team leadership

Operations experience

Unmanned systems

Field deployment

Aviation background

Project management

Leadership degree

Communication skills

Time management

Customer focus

Problem solving

Detail-oriented

Autonomous work

IT literacy

Safety awareness

Education

Aviation degree

Leadership/Management degree

Job description

Medicine Hat, AB | Full-Time | Hybrid

About The Role

The Team Leader - Field Services is responsible for leading a team of operators and successfully providing a fast-paced service delivery of Uncrewed Vehicle Systems (UVS), including aerial, surface, ground, and control systems, in the delivery of training to multiple defense forces, in various locations worldwide.

What You’ll Do

• Working in accordance with departmental procedures


• Lead and manage the deployed field services team


• Communicate the requirements of the customers to the management team and the subordinates


• Develop and expand the relationship with the customer


• Prepare reports for customer operations


• Negotiate resources required and develop solutions to campaign problems


• Controlling Uncrewed Vehicle Systems in accordance with operator manuals and service bulletins, range standard operating practices and flight test schedules


• The assembly and test of Uncrewed Vehicle Systems, and first line repair, including replacement of line replaceable units, in accordance with the company’s technical documentation


• Fault diagnosis


• The preparation and removal of payloads


• Handling and preparing pyrotechnics


• Knowledge and operation of the various launcher systems


• Complete post flight checks and replenish or repair as necessary


• Provide training of the systems to others


• To take part in development of ongoing and future projects of QTS


• Willingness to work flexible hours and shifting schedules


• Requirement to travel to various worldwide locations. Travel may be for long durations, on short notice, and potential for various living conditions such as Military Housing or deployments on-board ships.


• Operating in a safe & secure manner


• Delivering customer requirements that is in line with customer expectations and QinetiQ values

What You Bring

• Experience working in an operational environment


• Experience leading a team


• Domain knowledge of unmanned systems including aerial, surface, ground, and control systems would be an asset


• Field deployment experiences is an asset


• An Aviation degree or relevant knowledge, would be an asset


• Project Management experience as an asset


• A Leadership & Management degree, certificate program, or similar experience, would be an asset


• Strong leadership and people management skills


• Strong communication and organizational skills


• Ability to use positive language


• Time management skills


• Customer-oriented focus and interaction (presentations, interface, Q&A requirements review)


• Persuasion skills


• Positive attitude


• Strong work ethic and ability to work under stress and tight schedules


• Commitment to completing given tasks


• Strong critical thinking ability


• High attention to detail


• Ability to handle surprises


• Ability to make quick decisions while under pressure


• The ability to work autonomously and proactively to changing requirements and demanding environments, including operating onboard ships and in military live fire ranges and working in exposed weather conditions, both day and night


• Proficient use of IT


• Safety focused individual

Security

• Applicants must be legally authorized to work in Canada and meet the eligibility requirements to obtain and maintain the Government of Canada security clearance required for the position


• Must be eligible for and maintain a clear background check, including criminal record screening, as required for security clearance


• Able to obtain a NATO Secret Clearance

Travel Requirements

• This role may require local, domestic, and/or international travel depending on business needs.


• Travel may be occasional, periodic, or frequent, and may include day trips, overnight stays, or extended assignments.


• Travel is typically undertaken for purposes such as customer support, site visits, field operations, training, audits, installation, testing, or business development activities.


• Travel may be planned in advance or occur on short notice, depending on operational requirements.


• While travelling, employees may be required to work flexible or extended hours, including adapting to different time zones.


• Travel may involve working in customer sites, industrial environments, field locations, or other non-office settings.


• Employees are required to maintain a valid passport and any necessary visas, security clearances, or other travel documentation relevant to assigned travel.


• Travel to certain locations may require compliance with health-related entry requirements, including vaccinations or immunizations, as mandated by applicable authorities or site requirements.

Reliable and committed to adopting, upholding, and complying with QinetiQ values, ethics, policies and procedures including health and safety, general data protection regulations and use of IT, HR policies and procedures, equality and diversity, security and confidentiality, code of conduct etc

Why QinetiQ?

We offer a high-performing, inclusive work environment where you can thrive, contribute meaningfully, and be your authentic self. Our people-first culture supports your wellbeing, growth, and ability to make a real impact.

You’ll also benefit from a competitive salary and benefits package, including:

• Extended health and wellness spending accounts


• RRSP/TFSA matching


• Access to continuous learning and development opportunities


• And more!

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