Sales Associate

Crate and Barrel; Vancouver; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Crate & Barrel is seeking a Sales Associate to guide customers in discovering products and to promote loyalty programs. You will help maintain a beautifully presented sales floor, stock displays, and uphold brand standards while delivering exceptional service.

In this role you will engage customers with product knowledge, process payments, and collaborate with the team to onboard new teammates. The position emphasizes driving sales, achieving SPH goals, and maintaining store safety and accuracy.

Qualifications

• Deliver excellent customer service in a retail environment.
• Greet customers, answer questions and process payments accurately.
• Adapt quickly to changing business needs and promotions.
• Commit to store policies, safety, and teamwork.

Responsibilities

• Drive sales through customer engagement and product knowledge.
• Provide friendly greetings, answer questions, and assist with payments.
• Promote promotions, loyalty programs and store initiatives.
• Maintain service, merchandising and teamwork standards.
• Support store profitability and daily operations.
• Assist in onboarding new teammates and leading by example.
• Help stock and organize displays on the sales floor.
• Uphold safety standards and loss-prevention awareness.
• Process shipments, curbside pickups, and ship-from-store orders.
• Prepare stockroom for inventory and perform related duties.
• Conduct stock checks and keep the stockroom organized.
• Maintain visual merchandising standards to engage customers.

Skills

Excellent interpersonal skills

Customer service experience

Flexible / adaptable

Teamwork

Problem-solving

Tools

POS system

AS400

Company email system

Learning management system

SKU tagging guns

Job description

As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through your product knowledge, exceptional selling skills, and promotion of loyalty programs. You take pride in maintaining a beautifully presented salesfloor, ensuring signage, product care, and brand standards are upheld. Collaborating with your team, you support new teammate onboarding, foster a welcoming environment, and uphold company policies and safety best practices.

A day in the life as a Sales Associate...

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Promote the brand by engaging customers in creative activities and demonstrations
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates.
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.
• Engage in, maintain and support store safety standards and training.
• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred