Team Leader, Claims Ride Share (12 Month Secondment)

Definity Financial; Waterloo; On-site; CAD 69,000 - 127,000; Full time

Job summary

A financial services company in Waterloo is seeking a Claims Team Leader to oversee Auto PD Claims Adjusters. Responsibilities include coaching the team, improving claims processes, and managing performance. Ideal candidates should have at least 5 years of claims experience, leadership skills, and a relevant degree. A competitive salary range of $69,000 - $127,000 is offered.

Qualifications

• Minimum of 5 years’ claims experience.
• Leadership experience is preferred including experience in performance management.
• New Brunswick license required.

Responsibilities

• Lead a team of Auto PD Claims Adjusters.
• Provide ongoing coaching and mentoring to the team.
• Analyze and implement an efficient claims system.

Skills

Leadership

Negotiation

Analytical skills

Interpersonal skills

Education

University degree or College diploma in any discipline

CIP designation

Job description

What can you expect in this role?

• Leading a team of Auto PD Claims Adjusters dedicated to a transportation network company.
• Provide the team with direction and coaching to ensure the efficient handling of telephone adjusted auto.
• Providing ongoing coaching and mentoring to the team in the management of day-to-day business issues applying Performance Management Cycle model.
• Analyzing, developing and implementing an efficient claims system by monitoring delivery systems, procedures and methods to help improve processes and results.
• Monitoring file pendings and managing with metrics.
• Providing coaching and performance feedback to Claims Representatives by reviewing reports, discussing options, and developing action plans.
• Coaching and developing to maintain sufficient reserves to cover losses.
• Coaching and developing the team to achieve Economical claims file quality standards.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Accountable for the performance management of assigned staff.
• Initiating interviews for vacancies within the unit and makes recommendations for new hires.
• Providing support and guidance to adjusters on escalations and handling complaints raised at the leader level.

What do you bring to the role?

• University degree or College diploma in any discipline
• CIP designation would be an asset
• Minimum of 5 years’ claims experience
• Leadership experience is preferred including experience in performance management
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential
• New Brunswick license. We also take potential into consideration.
• Bilingualism (English and French) is an asset.

Salary Range: $69,000 - $127,000