Team Leader, Claims Ride Share (12 Month Secondment)

Definity Financial; Toronto; On-site; CAD 69,000 - 127,000; Full time

Job summary

A leading insurance company in Toronto is looking for a Claims Manager to oversee a team of Auto PD Claims Adjusters. You'll be responsible for coaching, monitoring performance, and improving claims processes while ensuring high-quality standards. The ideal candidate will have a degree or diploma, a minimum of 5 years' claims experience, and leadership skills. This role offers a competitive salary range of $69,000 - $127,000.

Qualifications

• Minimum of 5 years’ claims experience.
• Proven leadership experience is preferred.
• New Brunswick license preferred.

Responsibilities

• Lead a team of Auto PD Claims Adjusters.
• Provide coaching and performance feedback.
• Analyze and improve claims processes.
• Ensure efficient handling of claims.

Skills

Leadership experience

Analytical skills

Negotiation skills

Interpersonal skills

Bilingualism (English and French)

Education

University degree or College diploma

CIP designation

Job description

What can you expect in this role?

• Leading a team of Auto PD Claims Adjusters dedicated to a transportation network company.
• Provide the team with direction and coaching to ensure the efficient handling of telephone adjusted auto.
• Providing ongoing coaching and mentoring to the team in the management of day-to-day business issues applying Performance Management Cycle model.
• Analyzing, developing and implementing an efficient claims system by monitoring delivery systems, procedures and methods to help improve processes and results.
• Monitoring file pendings and managing with metrics.
• Providing coaching and performance feedback to Claims Representatives by reviewing reports, discussing options, and developing action plans.
• Coaching and developing to maintain sufficient reserves to cover losses.
• Coaching and developing the team to achieve Economical claims file quality standards.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Accountable for the performance management of assigned staff.
• Initiating interviews for vacancies within the unit and makes recommendations for new hires.
• Providing support and guidance to adjusters on escalations and handling complaints raised at the leader level.

What do you bring to the role?

• University degree or College diploma in any discipline
• CIP designation would be an asset
• Minimum of 5 years’ claims experience
• Leadership experience is preferred including experience in performance management
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential
• New Brunswick license. We also take potential into consideration.
• Bilingualism (English and French) is an asset.

Salary Range: $69,000 - $127,000