Team Leader, Bramalea City Centre

Saje Natural Wellness; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in wellness seeks a dynamic Team Lead to inspire and guide Team Members while delivering exceptional community member service. This role emphasizes a people-centric approach, fostering a culture of wellness and growth. You will be responsible for achieving business goals, enhancing the in-store experience, and actively engaging with the community to promote wellness. If you are passionate about wellness and have a proven track record in retail leadership, this is an exciting opportunity to make a meaningful impact in a vibrant environment.

Qualifications

• Proven leadership skills with a warm and compassionate approach.
• Retail experience focusing on community member engagement.

Responsibilities

• Deliver excellent community member service and lead Team Members.
• Achieve key KPIs including revenue and loyalty program growth.
• Inspire and uplift your team through coaching and collaboration.

Skills

Leadership

Retail experience

Product education

Growth mindset

Positive attitude

Wellness advocacy

Job description

Description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.

While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.

Through day to day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values: Wellness, Growth, Celebration, Greatness and Belonging.

Responsibilities

• Contribute to an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience.
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Inspire and uplift your team through coaching, collaboration and by embodying our core values.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Applicant Requirements

• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
• Retail experience - An expert in delivering experiences to Community Members.
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness.
• Proven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's success.
• Hustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of situations despite adversity; never gives up.
• Wellness persona - You're passionate about wellness and incorporate wellness into your everyday routine.

Key Relationships

Reporting to the Store Manager.