Team Leader, Adidas Outlet Store Tsawwassen Mills (#2020)

ADIDAS; Vancouver; On-site; CAD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a dedicated Store Leader to drive sales and operational excellence in a vibrant retail environment. In this role, you will guide a team of associates, ensuring they deliver top-notch customer service while achieving sales targets. You will conduct training sessions, manage store displays, and maintain a high standard of store upkeep. This position offers a dynamic work atmosphere where your leadership skills will shine, and your contributions will directly impact the store's success. If you are passionate about retail and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Retail experience preferred, with strong customer service and communication skills.
• Ability to lead and train staff effectively while managing store operations.

Responsibilities

• Guide daily store operations and support hourly associates for optimal sales.
• Conduct training sessions on product knowledge and store policies.
• Ensure excellent customer service and maintain store merchandising standards.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Techniques

Team Leadership

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Point of Sale System

Job description

Purpose:

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding the hourly associates in the day-to-day procedures to best drive the store objectives.

Key Responsibilities:

1. In conjunction with, or in the absence of management staff, guide the daily operations of the store and activities of hourly associates to accomplish excellent customer service and to maximize sales.
2. Provide positive reinforcement to hourly associates to promote a high level of momentum and to achieve the optimal results and growth of the staff.
3. Conduct one-on-one and/or small group training presentations for Sales Associates on product knowledge, store activities, job duties, and established policies and procedures.
4. Perform or assist in the completion of all documentation associated with applicants and new hires.
5. Assist management staff to display merchandise such as clothes, footwear, and accessories in windows, showcases, and on the sales floor to attract attention and promote sales.
6. Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to division goals.
7. Originate displays of merchandise or follow suggestions or schedules provided by the store management team.
8. Assist with staffing and labor cost control standards and effectively maintain same.
9. Attain proficiency with the point of sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
10. Complete any regular sales transactions involving cash, credit, checks, etc.
11. Involved indirectly with ticketing of products as well as checking paperwork against items received.
12. Assist in product flow from stockroom to sales floor on a fill-in basis.
13. Monitor and maintain sales floor fill-in process.
14. Communicate the product levels and assortments with management.
15. Communicate progress on assigned projects such as floor change outs, processing shipments, sales/markdown set-ups.
16. Perform sales, customer service, merchandising within section, special order, cashiering, stock location, and related store upkeeping support duties in order to maintain needed staff coverage and to lead by example.
17. Direct the performance of store upkeeping duties.
18. Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good public relations.
19. Ensure the highest level of adidas service is given to each customer.
20. Use selling techniques such as add-on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Use these techniques to train other employees.
21. Other duties as assigned by the Store Manager.

Knowledge Skills and Abilities:

1. Must possess and consistently exhibit the competencies relative to the position.
2. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
3. Ability to deal with problems involving several concrete variables in standardized situations.
4. Ability to use MS Word, Excel, Outlook, and a point of sale system.
5. Ability to exercise good judgment and decision-making skills.
6. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
7. Excellent verbal and written communication skills.
8. Ability to work a varied schedule including weekends, evenings, and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
9. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
10. Schedule flexibility is mandatory, as this position calls for evening, weekend, and holiday work.

Qualifications:

Must have or be pursuing a high school diploma or general education degree (GED). Three to six months' retail experience is preferred.