Team Leader

Vancouver In The Box , \"In The Box, packing services INC\"; British Columbia; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Small, friendly team

Flexible for students

Job summary

Vancouver In The Box, "In The Box, packing services INC" is seeking a proactive Team Leader to supervise a small crew of 3–4 packers handling residential and commercial packing and unpacking projects. You will keep operations organized and ensure a high standard of service for clients.

You will act as the main liaison between clients and the team, coordinating tasks and ensuring client satisfaction even in stressful moves.

Qualifications

• Legally authorized to work in Canada.
• Valid BC driver's license (mandatory).
• Strong customer service experience, ideally in a high-end or client-focused environment.
• Previous experience supervising or coordinating a team of 5 or more is a strong asset.
• Willingness to undergo a criminal record check.

Responsibilities

• Oversee a small team of 3–4 packers and manage overall flow of packing and unpacking projects.
• Ensure work runs efficiently, smoothly and to a high standard.
• Be the main point of contact between clients and the team, handling practical details and customer experience.

Skills

Customer service

Team leadership

Organization

Problem solving

Time management

Job description

Are you a natural organizer who is always five steps ahead?

Are you the kind of person who can walk into a busy environment, immediately see what needs to happen next, anticipate potential problems, and make everything run smoothly?

Do you combine a producer's mindset with exceptional customer service? Someone who can keep a team organized, see the big picture, pay attention to the smallest details, and make clients feel genuinely cared for — especially when they are going through a stressful time?

If this sounds like you, we would love to meet you!

About the role

Team Leader – Packing & Unpacking Services

Are you a natural organizer who is always five steps ahead?

Are you the kind of person who can walk into a busy environment, immediately see what needs to happen next, anticipate potential problems, and make everything run smoothly?

Do you combine a producer's mindset with exceptional customer service? Someone who can keep a team organized, see the big picture, pay attention to the smallest details, and make clients feel genuinely cared for — especially when they are going through a stressful time?

If this sounds like you, we would love to meet you!

About the role

We are looking for a proactive, reliable and hands-on Team Leader to oversee a small team of 3–4 packers.

You will be responsible for managing the overall flow of residential and commercial packing and unpacking projects, making sure everything runs efficiently, smoothly and to a high standard.

You will be the main point of contact between our clients and the team, ensuring that both the practical details and the customer experience are taken care of.

We are looking for someone who:

• Thinks several steps ahead and naturally anticipates what needs to happen next.
• Sees the big picture while never losing sight of the details.
• Has exceptional customer service skills and genuinely enjoys helping people.
• Is a natural organizer who can coordinate people, time and tasks.
• Takes ownership and doesn't need constant direction.
• Is resourceful, thinks on their feet and finds solutions rather than problems.
• Can stay calm, focused and positive under pressure.
• Has a proactive, hands-on, "let's make it happen" attitude.
• Understands how to keep a team motivated, productive and working well together.
• Has a friendly, professional and positive personality.

In short: We need someone who makes things happen, keeps everything flowing and always knows what needs to happen next!

What we offer

• Approximately 30 hours per week, typically Monday to Friday, 9 AM – 3 PM.
• Health benefits.
• A small, friendly and supportive team.
• A positive working environment where initiative and good ideas are appreciated.
• Some flexibility for students studying part-time.

Qualifications and requirements

• Legally authorized to work in Canada.
• Valid BC driver's license (mandatory – please do not apply without one).
• Strong customer service experience, ideally in a high-end or client-focused environment.
• Previous experience supervising or coordinating a team of 5 or more is a strong asset.
• Willingness to undergo a criminal record check.

No previous packing or unpacking experience is necessary! We can teach you the technical side of the job. What matters most to us is your personality, organizational abilities, initiative and ability to work with people.

About our company

We provide professional packing and unpacking services for residential and commercial clients who are moving.

We are a small, smart and friendly team that takes pride in making our clients' moving experiences easier, smoother and less stressful.

We don't provide moving services or heavy lifting. Our focus is on organization, packing, unpacking and creating a seamless experience for our clients.