Team Leader

Mountain Warehouse; Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

Mountain Warehouse is looking for a passionate Team Leader to inspire and manage our retail team at CrossIron Mills. This role focuses on delivering exceptional customer experiences, operating efficiently, and leading team development. With a supportive environment and opportunities for growth, it's a chance to make an impact in a fast-paced retail setting.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

6% Vacation Pay

Length of Service Awards

Qualifications

• Experienced in all areas of retail, particularly in team leading and customer interactions.
• Strong communicator who can engage effectively at all levels.
• Proactive and results-oriented with a proven track record.

Responsibilities

• Drive team performance to exceed sales targets and KPIs.
• Ensure exceptional standards of customer service.
• Oversee operational tasks and maintain shop floor standards.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Team Development

Job description

Application Deadline: 5 July 2025

Department: Canada Retail

Location: CrossIron Mills (CIM)

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.
  
  

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
  
  

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.
  
  

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
  
  

We Would Love To Meet Someone Who Is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.
  
  

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 6% vacation pay paid out biweekly
• A stable, successful and supported environment
• Length of service awards
  
  

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!