Team Lead, Testing Operations

Function Health; Canada; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working hours

Job summary

Function Health is seeking a Team Lead, Testing Operations to optimize and manage internal processes that move member results and requisitions forward. You will lead a team of Ops Associates, triage issues, and ensure reliable coverage across core testing workflows.

The ideal candidate has 2+ years in operations with leadership experience in healthcare or regulated fields, strong collaboration skills, and a drive to improve efficiency using data and AI tools.

Qualifications

• 2+ years in operations roles with team leadership in fast-paced settings.
• Experience in healthcare, diagnostics, logistics, or similarly regulated fields.
• Strong problem solving, cross-functional collaboration and process improvement mindset.

Responsibilities

• Lead a team of Jr. Ops Associates and Ops Associates to ensure testing workflows run smoothly.
• Triage and escalate operational issues across member results and clinician notes inquiries.
• Monitor, track, and report performance metrics to improve reliability and speed.
• Identify process inefficiencies and drive continuous improvement initiatives.
• Collaborate with clinical partnerships, operations, and product teams on new processes.
• Maintain up-to-date SOPs and operational documentation.
• Ensure coverage across all testing operations workflows.

Skills

Team leadership

Healthcare familiarity

Operational excellence

Cross-functional collaboration

Data analysis

Startup experience

Communication

Organizational skills

Tools

Intercom

CRM systems

Admin UI

Google Sheets

Excel

Job description

At Function Health, our mission is to empower individuals to take control of their health. Through our innovative platform, we offer comprehensive health insights through over 160+ lab tests, tracking health changes over time, and providing actionable, easy-to-understand results all made affordable and accessible to everyone.

Our leadership doesn't just talk the talk; they've been at the helm of technological innovation and medical excellence. Led by tech visionaries and the esteemed Dr. Mark Hyman of Cleveland Clinic fame—a 15‑time New York Times bestselling author—our team is a dynamic blend of pioneering spirits and medical mavericks. As we gear up for our next phase of growth, we're on the lookout for exceptional talent to join our ranks.

We're calling all innovators, disruptors, and those with a penchant for challenging the status quo to join us. Our technical leadership boasts alumni from the ranks of Google Research, where they spearheaded machine learning initiatives that have been deployed at an unprecedented scale. If you're drawn to the idea of leveraging technology to make a tangible difference in people's lives and have the skills to contribute to a platform that's changing the face of healthcare, Function Health is where you can leave your mark. Let's redefine health care together, one innovation at a time.

Role:

We’re looking for a Team Lead, Testing Operations to join our rapidly growing consumer health tech startup. This individual will be focusing on optimizing and managing the internal processes that move member results and requisitions forward, ensuring smooth, day-to-day testing operations. This role will be responsible for overseeing the results and requisition lifecycle, managing a team of Ops Associates, and ensuring reliable coverage across our core testing operations workflows.

In this role, you’ll be responsible for triaging and escalating operational issues, tracking and reporting performance metrics, and managing the optimization of existing processes. You’ll work closely with internal, cross‑functional teams to ensure the execution of high‑quality, reliable operations that meet internal expectations and drive a great member experience.

The ideal candidate will be meticulous in their attention to detail, a problem solver and critical thinker, and skilled at taking processes from good to great — iterating quickly, identifying efficiencies, and raising the quality bar without cutting corners. They're comfortable leveraging AI tools to work smarter and drive greater efficiency, and capable of thriving in a fast‑paced environment.

This role is best suited for someone energized by owning end-to-end operational workflows, motivated by leading and developing a team of Ops Associates, and driven to build reliable testing operations that deliver a great member experience — all while deeply believing in Function's mission. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact — we’d love to meet you.

Responsibilities:

• Support Daily Operations: Execute and maintain day-to-day operational workflows — including overseeing the TNP process, managing the QC requisitions queue, and overseeing order generation via the Admin UI order management queue — with a focus on reliability, accuracy, and timeliness in collaboration with internal teams.
• Issue Triage and Resolution: Monitor and triage operational issues — including ensuring coverage for member results and clinician notes inquiries via Intercom — coordinate with internal teams to troubleshoot, and elevate when needed to minimize disruption.
• Data Tracking and Reporting: Collaborate with internal team members by supporting data collection and analyzing trends that impact member experience.
• Process Maintenance and Optimization: Identify inefficiencies in testing operations (results & requisition lifecycle) workflows, and identify and drive forward continuous improvement opportunities to increase efficiency, consistency, and scale.
• Cross-functional Collaboration: Work closely with clinical partnerships, operations, and product teams to support the implementation of new processes and communicate operational needs.
• Team Management: Manage a team of Jr. Ops Associates and Ops Associates, ensuring coverage across all testing operations workflows.
• Documentation and SOPs: Maintain up-to-date documentation for operational procedures and support the development of new standard operating procedures as needed.

Qualifications:

• 2+ years of experience in operations roles with experience leading teams and scaling processes in fast‑paced environments.
• Experience in healthcare, diagnostics, logistics, or similarly regulated, process‑driven fields.
• Comfortable managing operational challenges, proactively identifying issues, and collaborating with cross‑functional teams to find solutions.
• Strong technical aptitude and the ability to quickly learn and navigate tools, systems, and workflows.
• Clear and effective communicator with strong interpersonal skills and a collaborative mindset.
• Experience in fast‑paced, high‑growth startup environments is a plus.
• Analytical thinker with a sharp eye for detail—able to interpret data, recognize patterns, and support continuous improvement.
• Highly organized and dependable; skilled at managing multiple priorities and following through on execution.
• A team player who can take ownership of their work while contributing to broader team goals.

Nice-to-haves:

• Prior education or experience in the health and medical space strongly preferred
• Start‑up experience, particularly in early‑stage technology companies.
• Familiarity with healthcare or wellness industry design considerations.
• Proficiency in spreadsheets (Google Sheets and Excel), CRM systems, and ability to learn internal tools

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create calendar, actionable, human experience.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship– we own outcomes and drive results.
  • We act with urgency and precision
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission– and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision– data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us:

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.

Important Notice:

Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at [e-mail].