Team Lead, Talent Acquisition, Operations and Programs

Themis Solutions Inc.; Vancouver; Hybrid; CAD 93,000 - 118,000; Full time

Job summary

An established industry player is seeking a dynamic Team Lead for their Talent Acquisition Coordination team. This pivotal role focuses on streamlining interview scheduling, implementing innovative technologies, and enhancing the overall candidate experience. The ideal candidate will have strong leadership skills and a commitment to process improvement in a fast-paced environment. You will collaborate closely with cross-functional teams to ensure a smooth onboarding process while continuously improving recruitment operations. Join a forward-thinking company that values diversity and fosters an inclusive culture, where your contributions will make a significant impact.

Benefits

Top-tier health benefits

Dental insurance

Vision insurance

Flexible time off policy

RRSP matching

RESP contribution

Clioversary recognition program

$2000 annual counseling benefit

Qualifications

• 3+ years in recruitment operations with 2+ years in leadership.
• Experience implementing scheduling tools or similar technologies.
• Solid understanding of talent acquisition processes.

Responsibilities

• Inspire and manage a team of Talent Acquisition Coordinators.
• Optimize interview scheduling processes and tools.
• Support key Talent Acquisition initiatives for improvement.

Skills

Leadership Skills

Process Improvement

Project Management

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Education

Bachelor's Degree

Tools

Workday ATS

Google Calendar

Slack

Job description

Team Lead, Talent Acquisition, Operations and Programs

Reporting to the Manager, Talent Acquisition, Operations & Programs, we are seeking a dynamic and experienced Team Lead to guide and manage our Talent Acquisition Coordination team on a 1-year fixed term contract. This role will be pivotal in streamlining our interview scheduling process, implementing new technologies, and supporting broader talent acquisition initiatives. The ideal candidate will possess strong leadership skills, a passion for process improvement, and a commitment to delivering an exceptional candidate experience, while working in a fast paced, deadline driven environment.

Responsibilities:

Team Leadership and Management:

Inspire and manage a team of Talent Acquisition Coordinators, providing coaching, feedback, and oversight.

Foster a collaborative and high-performing team environment.

Ensure an excellent candidate experience for all internal and external candidates by maintaining a smooth, efficient, and professional scheduling process, while reducing candidate drop-off due to scheduling issues.

Partner closely with the Talent Acquisition Leadership Team and the business to resolve scheduling challenges and find ways to improve efficiency.

Identify process improvements in areas that require cross functional collaboration, including background check processing, contingent worker management and pre-boarding set up.

Build strong partnerships with cross-functional teams, including but not limited to, Onboarding, L&D, IT, and Payroll to guarantee a seamless pre-boarding and onboarding experience for new hires.

Interview Scheduling Optimization:

In partnership with the Manager, Talent Acquisition, Operations & Programs, lead the implementation of a scheduling tool to optimize and automate the interview scheduling process.

Ensure seamless integration of the scheduling tool with existing systems (e.g. Google Calendar, Slack, Workday (Application Tracking System) and Gem).

Support team training and rollout of the tool.

Decrease manual tasks and increase scheduling efficiency.

Monitor and improve key metrics such as time-to-hire and candidate experience.

Process Improvement and Programmatic Support:

Support key Talent Acquisition initiatives, focused on continuously improving the experience for recruiters, candidates, and hiring managers through new solutions and technology, while ensuring legal compliance.

Build, refine and iterate on a variety of programs that enhance the Talent Acquisition function, including but not limited to hiring events, referrals, internal hiring and DIBE initiatives.

Maintain an understanding of best-in-class practices in the talent market as it pertains to technology, programs, metrics, reporting and processes.

Other duties as required.

What you may bring:

3+ years of recruitment operations/programs experience, with at least 2 years in a talent acquisition operations/programs leadership role.

Experience with implementing and managing scheduling tools or similar technologies.

Demonstrated project management experience in a corporate environment.

Knowledge and experience working with Workday ATS and its reporting functionality.

Solid understanding of talent acquisition processes and best practices.

Excellent communication, organizational, and problem-solving skills.

Flexibility and the ability to adapt to change quickly.

Strong interpersonal skills and capacity to develop trust.

Comfort with new technologies and tools.

Experience working in the technology industry.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

Flexible time off policy, with an encouraged 20 days off per year.

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary:

About the Role:

Reporting to the Manager, Talent Acquisition, Operations & Programs, we are seeking a dynamic and experienced Team Lead to guide and manage our Talent Acquisition Coordination team on a 1-year fixed term contract. This role will be pivotal in streamlining our interview scheduling process, implementing new technologies, and supporting broader talent acquisition initiatives. The ideal candidate will possess strong leadership skills, a passion for process improvement, and a commitment to delivering an exceptional candidate experience, while working in a fast paced, deadline driven environment.

Responsibilities:

Team Leadership and Management:

• Inspire and manage a team of Talent Acquisition Coordinators, providing coaching, feedback, and oversight.

• Foster a collaborative and high-performing team environment.
  

Collaboration & Candidate Experience:

• Ensure an excellent candidate experience for all internal and external candidates by maintaining a smooth, efficient, and professional scheduling process, while reducing candidate drop-off due to scheduling issues.

• Partner closely with the Talent Acquisition Leadership Team and the business to resolve scheduling challenges and find ways to improve efficiency.

• Identify process improvements in areas that require cross functional collaboration, including background check processing, contingent worker management and pre-boarding set up.

• Build strong partnerships with cross-functional teams, including but not limited to, Onboarding, L&D, IT, and Payroll to guarantee a seamless pre-boarding and onboarding experience for new hires.
  

Interview Scheduling Optimization:

• In partnership with the Manager, Talent Acquisition, Operations & Programs, lead the implementation of a scheduling tool to optimize and automate the interview scheduling process.

• Ensure seamless integration of the scheduling tool with existing systems (e.g. Google Calendar, Slack, Workday (Application Tracking System) and Gem).

• Support team training and rollout of the tool.

• Decrease manual tasks and increase scheduling efficiency.

• Monitor and improve key metrics such as time-to-hire and candidate experience.

Process Improvement and Programmatic Support:

• Support key Talent Acquisition initiatives, focused on continuously improving the experience for recruiters, candidates, and hiring managers through new solutions and technology, while ensuring legal compliance.

• Build, refine and iterate on a variety of programs that enhance the Talent Acquisition function, including but not limited to hiring events, referrals, internal hiring and DIBE initiatives.

• Maintain an understanding of best-in-class practices in the talent market as it pertains to technology, programs, metrics, reporting and processes.

• Other duties as required.

What you may bring:

• 3+ years of recruitment operations/programs experience, with at least 2 years in a talent acquisition operations/programs leadership role.

• Experience with implementing and managing scheduling tools or similar technologies.

• Demonstrated project management experience in a corporate environment.

• Knowledge and experience working with Workday ATS and its reporting functionality.

• Solid understanding of talent acquisition processes and best practices.

• Excellent communication, organizational, and problem-solving skills.

• Flexibility and the ability to adapt to change quickly.

• Strong interpersonal skills and capacity to develop trust.

• Comfort with new technologies and tools.

• Experience working in the technology industry.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $93,700 to $117,100 to $140,500 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

* We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

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Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow.