Team Lead - Supervision/Quality, Cleaning

BGIS; Toronto; On-site; CAD 42,000 - 50,000; Full time

Job summary

BGIS Sustainable Cleaning Solutions is seeking a Team Lead - Supervision/Quality to oversee cleaning crews and ensure safety and top-tier service across client sites. You will manage daily activities, coordinate resources, and monitor quality while maintaining strong communication with operations management.

The role requires 2+ years in cleaning/service settings, fluent English, and a valid driver's license. Proficiency with MS Office is expected.

Qualifications

• Fluent English is required for written and spoken communication.
• 2+ years of experience in Cleaning/Service-related work.
• Excellent communication and strong interpersonal skills.
• Valid driver’s license required.

Responsibilities

• Supervise and coordinate workers to deliver high-quality service.
• Attend to emergencies and respond quickly to operational requests.
• Track inventory and equipment and ensure safety and cleanliness standards.
• Inspect facilities and ensure compliance with BGIS SCS policies, health and safety rules.
• Ensure team adherence to quality, security and safety mandates.
• Assist/train cleaners in performing duties and maintain schedules.
• Review daily site evaluations and audits to verify standards.
• Execute action plans to resolve deficiencies in a timely manner.
• Communicate with operations managers and protect assets.
• Perform additional duties as assigned.

Skills

Fluent English

Excellent communication

Interpersonal skills

Time management

Tools

Microsoft Office

Job description

Who We Are

At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.

Job Description

At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.

Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.

Help us shape a cleaner, greener future through innovation, collaboration, and excellence.

Summary

Under the general supervision of the Regional Manager - Operations, the Team Lead - Supervision/Quality, Cleaning performs a variety of scheduled and ad hoc supervisory related tasks with emphasis on customer satisfaction and quality service delivery.

Key Duties & Responsibilities

• Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers
• Attend to any emergencies
• Respond quickly and efficiently to all operational requests
• Track inventory and equipment
• Inspect facilities to ensure safety and cleanliness standards
• Follow up with workers and ensure they are completing all required tasks and are following BGIS SCS policies and procedures along with health and safety requirements
• Ensure that all team members are compliant with the company quality, security and safety mandates
• Assist/train cleaners in performing duties
• Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met
• Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
• Maintain work schedules according to client needs
• Demonstrate the values of the company and lead by example at all times
• Communicate with operations managers
• Protect company’s and clients’ assets from misuse and damage
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

Knowledge & Skills

• Valid driver's license and own vehicle
• 2+ years of experience in a Cleaning/ Service-related field
• Fluency in both written and oral English a must. Bilingual skills are a bonus.
• Excellent communication and strong interpersonal skills
• Intermediate computer skills and knowledge of Microsoft Office Software
• Excellent time management and problem-solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Ability to work independently and as a team
• Effective attention to detail and a high degree of accuracy

This is a regular, full-time position with a salary range of $42,270 - $49,729 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS Sustainable Cleaning Solutions we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS Sustainable Cleaning Solutions is an equal opportunity employer. If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.