Team Lead (Store Supervisor)

Activate; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

Activate Games is seeking a Team Lead (Store Supervisor) in Mississauga to ensure a positive customer experience and oversee staff. Responsibilities include managing customer interactions and inventory as well as training and supervising the team. This full-time position offers competitive wages and a dynamic work environment.

Benefits

Competitive wages

Benefits package

Paid time off

Casual dress code

Fun and dynamic environment

On-site parking

Qualifications

• 1-2 years of experience in a similar role preferred.
• Availability for day, evening, and weekend shifts.
• Experience supervising a team of 10+ is an asset.

Responsibilities

• Answer phones and emails, troubleshoot bookings, and secure opportunities.
• Oversee staff, delegate tasks, and support during shifts.
• Resolve customer complaints and communicate effectively.

Skills

Teamwork and collaboration

Customer service

Problem solving

Tools

MS Office

Hand and power tools

Job description

Join to apply for the Team Lead (Store Supervisor) role at Activate Games .

Activate is a technology company building interactive gaming facilities across Canada, the US, and into global markets. We fuse technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The Team Lead at Activate works under the Store Leader. Responsibilities include ensuring a positive customer experience and overseeing staff on shift, providing guidance and assistance. This is a full-time position at our Mississauga store located at Unit 1 - 5980 McLaughlin Rd, Mississauga.

The Duties And Responsibilities

Customer and Store Operations

• Answer phones and emails, troubleshoot bookings, and secure opportunities.
• Perform check-in overrides, complete cash out sheets, create and receive invoices, and process payments.
• Resolve customer complaints and escalate when necessary.
• Communicate effectively with team and customers about the facility status.
• Ensure activation programs are applied per standards.
• Train new employees and lead with a focus on customer success.
• Coach and build relationships with customers, employees, and management.
• Oversee staff, delegate tasks, and support during shifts.
• Handle customer questions and issues, embodying Activate values.

Maintenance and Inventory

• Assess maintenance needs related to inventory and equipment.
• Delegate cleaning, painting, and maintenance tasks.
• Manage inventory for maintenance, merchandise, and vending supplies.
• Coordinate maintenance needs with the Store Leader and document activities.

Qualifications

• 1-2 years of experience in a similar role preferred.
• Availability for day, evening, and weekend shifts.
• Proficiency in MS Office and related software.
• Experience with hand and power tools.
• Teamwork and collaboration skills.
• Ability to work shifts starting as early as 8 am and ending at 1 am.
• Experience supervising a team of 10+ is an asset.

The Perks

• Competitive wages.
• Benefits package.
• Paid time off.
• Casual dress code.
• Fun and dynamic environment.
• On-site parking.

Successful completion of a criminal record check is required. Activate is an equal opportunity employer committed to accessibility and inclusion. For accommodations, contact [emailprotected] .

We thank all applicants; only those selected for interviews will be contacted.

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Team Lead Store • Mississauga, Peel Region, Canada