Team Lead, Service, Canadian Commercial Banking - Atlantic Region

Scotiabank; Halifax; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Team Lead for their Service division in Commercial Banking Distribution. This role involves overseeing a dedicated team of Client Service Specialists, ensuring high-quality service delivery, and fostering a customer-centric culture. You will lead initiatives that enhance client satisfaction while managing compliance and operational efficiency. With a focus on professional development and community engagement, this position offers a unique opportunity to contribute to a collaborative and inclusive environment. If you are passionate about leadership and client service, this is the perfect role for you.

Benefits

Diverse professional development opportunities

Competitive compensation and benefits

Training to support career growth

Community engagement and impact

Qualifications

• 3-5 years in Financial Services or related industry.
• Minimum 3 years managerial experience required.

Responsibilities

• Oversee regional client servicing team and ensure compliance.
• Foster a customer-centric culture and lead team to deliver exceptional service.

Skills

Sales Skills

Credit Management

Coaching

Relationship Building

Leadership Skills

Interpersonal Skills

Decision-Making

Organizational Skills

Education

Post-secondary Education (Business Degree Preferred)

Job description

Requisition ID: 225020

Join a purpose-driven, high-performing team committed to results within an inclusive culture.

Role Overview

The Team Lead, Service, will oversee the regional client servicing team of Client Service Specialists (CSS) in Commercial Banking Distribution. They will ensure the execution of business strategies, plans, and initiatives in compliance with regulations, policies, and procedures. The role involves managing a unit responsible for delivering high-quality, accurate client data, service, and support across all client Commercial portfolios.

This position entails leading end-to-end client-centric service for new and existing clients, coordinating with internal and external partners to ensure quality in financial reporting, funding, onboarding, and resolving escalated client issues.

Key Responsibilities

• Customer Focus: Foster a customer-centric culture to deepen client relationships and leverage bank relationships, systems, and knowledge.
• Team Leadership: Coach and lead the team to deliver exceptional service, ensuring a seamless client experience, monitoring deficiencies, and balancing priorities.
• Service Quality & Compliance: Ensure service delivery adheres to standards, controls are in place, and opportunities for process improvement are identified. Report unusual activities or risks promptly.
• Performance Monitoring: Analyze service metrics, identify trends, and make data-driven decisions to enhance client satisfaction.
• Risk Management & Culture: Incorporate the bank’s risk appetite and culture into daily activities.
• Operational Environment: Promote effective operations aligned with bank values, policies, and controls, including compliance, AML/ATF, and conduct risk management.
• People Strategy: Build a high-performance, inclusive environment, communicate vision and values, and manage succession and development plans.

Qualifications

• Post-secondary education (Business degree preferred).
• 3-5 years in Financial Services (Commercial/Small Business) or related industry.
• Minimum 3 years managerial experience.
• Strong sales, credit management, coaching, relationship-building, and leadership skills.
• Understanding of Commercial Banking objectives, policies, and products.
• Excellent interpersonal, communication, decision-making, and organizational skills.
• Knowledge of Canada's financial marketplace and key industries in the assigned area.

What We Offer

• Opportunity to join a forward-thinking, collaborative organization.
• Diverse professional development opportunities.
• Competitive compensation and benefits.
• Training to support career growth.
• Community engagement and impact.

This role can be based in Moncton (NB), Halifax (NS), or St. John’s (NL).

Locations: Nova Scotia - Halifax; New Brunswick - Moncton; Newfoundland and Labrador - St. John’s.

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We support our customers and communities through a broad range of financial services.

We value diversity and are committed to an inclusive environment. Accommodations are available during the recruitment process. Please contact our Recruitment team for assistance. Candidates must apply online; only shortlisted candidates will be contacted.