Team Lead, Service, Canadian Commercial Banking - Atlantic Region

Scotiabank; Canada; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a purpose-driven team at a leading bank, where you will lead a regional client servicing team to ensure exceptional service delivery. This role emphasizes building strong client relationships and fostering a culture of excellence, while also focusing on operational efficiency and risk management. With opportunities for professional development and a commitment to community impact, this position is perfect for an experienced leader looking to make a difference in the financial services sector.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Internal training to enhance skills

Collaborative team environment

Qualifications

• 3 to 5 years experience in Financial Services or related industry.
• Minimum 3 years managerial experience required.

Responsibilities

• Lead and coach team to deliver exceptional client service.
• Monitor service performance metrics to improve outcomes.

Skills

Sales Management

Credit Management

Coaching

Relationship Building

Decision Making

Problem Solving

Communication

Organizational Skills

Education

Post-Secondary Education (Business Degree preferred)

Job description

Requisition ID: #

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team Lead, Service will lead and oversee the regional client servicing team of Client Service Specialist(CSS) for Commercial Banking Distribution ensuring business strategies, plans and initiatives are executed /delivered in compliance with governing regulations, internal policies and procedures. They are responsible for aunit that oversees the output of high quality and accurate client data, service and support as it relates to allclient Commercial portfolios.

They will be responsible for leading end-to-end client-centric service to our new and existing clients. This willinclude liaising with internal partners groups and external parties to ensure and oversee the quality of the collection and processing of financial reporting, satisfaction of funding requirements, onboarding needs andvarious activities such as resolution of escalated client challenges.


Is this role right for you? In this role, you will:

-Leads and drives a customer focused culture throughout their team to deepen clientrelationships and leverage broader Bank relationships, systems and knowledge.
-Lead and coach team to deliver exceptional client service, ensuring a seamless end-to-end servicingjourney for all mid-market clients in the region:

-Ensuring every client experience is consistent with Scotiabank’s service standards andcustomer concerns are resolved quickly and efficiently.
-Coaching team to the elements of high level client centric service model; and enhancing teamsoverall servicing and support capabilities in order for them to develop trust relationships withclients.
-Monitoring and taking appropriate action on deficiencies within the assigned service portfolio.
-Balancing short and medium-term priorities to address resource and operational challenges
-Ensure consistency and quality in service delivery, adhering to established standards andprocedures while continuously seeking opportunities for improvement:

-Ensuring appropriate controls are in place to drive operational excellence and profitablerelationships while mitigating risk.
-Fostering collaboration across teams to streamline processes, reduce service bottlenecks,and enhance overall efficiency in the end-to-end client servicing journey.
-Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to the VP Commercial and/or applicable department as appropriate.
-Monitor and analyze service performance metrics, identifying trends and making data-drivendecisions to improve service outcomes and client satisfaction.
-Understand how the Bank’s risk appetite and risk culture should be considered in day-to-dayactivities and decisions.
-Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-daybusiness controls to meet obligations with respect to operational, compliance,AML/ATF/sanctions and conduct risk.
-Builds a high performance environment and implements a people strategy that attracts, retains,develops and motivates their team by fostering an inclusive work environment and using a coachingmindset and behaviours; communicating vison/values/business strategy; and, managing successionand development planning for the team.



Do you have the skills that will enable you to succeed in this role?

-Post-Secondary Education (Business Degree preferred)
-3 to 5 years equivalent work experience in Financial Services (Commercial / Small Business) orrelated industry
-Minimum 3 years managerial experience
-Strong sales and credit management, coaching, relationship building and leadership skills areessential, along with the ability to influence and motivate others.
-Solid understanding of the Commercial Banking objectives, strategies and structures. Theincumbent must possess tactical planning skills and implementation/ management skills.
-Thorough knowledge of client service standards as it applies to Commercial Banking’s policies& procedures, business accounts, products & services, and collateral documentation.
-Strong interpersonal skills are essential for building customer relationships and to facilitate apositive and effective team environment.
-Must be able to effectively articulate their views to all levels both within the Bank and externallyin the marketplace.
-Working knowledge of the Bank’s compliance requirements for Commercial banking.
-Strong decision making, problem solving, and relationship management skills.
-Effective communication and organizational skills.
-Strong knowledge of Canada’s financial services marketplace and of the assigned marketarea’s key industries, major customers and competitive positioning within the assigned marketareas.
-Knowledge of Commercial Banking products and services, including systems, routines andoperating procedures.
-Thorough knowledge of Bank’s business lending and deposit products and services


What we’re offering…


-The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
-A rewarding career path with diverse opportunities for professional development
-A competitive compensation and benefits package
-Internal training to support your career growth and enhance your skills
-An organization committed to making a difference in our communities – for you and our customers


*This role can be located in Moncton (NB), Halifax (NS) or St. John's (NL)

Location(s): Canada : Nova Scotia : Halifax || Canada : New Brunswick : Moncton || Canada : Newfoundland and Labrador : St John's
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.