Team Lead - Scheduling Coordinator

130011 Axium Extendicare LTC II LP; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Canada is seeking a Team Lead - Scheduling Coordinator to oversee an overnight team. The role involves monitoring performance, managing schedules, and ensuring operational excellence in patient care. Ideal candidates should have a background in healthcare and strong customer service skills, with leadership experience being highly valued. This full-time position offers a supportive work environment and numerous employee benefits.

Benefits

Comprehensive health and dental benefit plans

Education allowance for employees and family

Employee Assistance Program

Employee perks and exclusive offers

Celebration and Recognition programs

Qualifications

• Experience guiding teams or taking initiative in high-pressure situations.
• Administrative background to support the role's requirements.

Responsibilities

• Monitor overnight team performance and provide real-time support.
• Verify accurate and complete documentation of call logs and interactions.
• Promote adherence to all operational and care processes.
• Assign appropriate staff to patients based on various factors.
• Build a care schedule for patients.
• Enter and update employee and patient data within a computerized system.
• Respond professionally and courteously to calls and electronic communication.
• Document and appropriately report all staff and patient interactions.

Skills

Two years administrative or office experience

Scheduling experience

Healthcare background

Strong computer skills

Superior Customer service skills

Effective oral and written communication

Compassion and empathy

Job description

Internet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites, and help determine the best use for website content, and product and service offerings. Some of this information, including the IP address, may be stored on the Extendicare Group’s Internet service provider’s server logs for extended periods of time.

Team Lead - Scheduling Coordinator page is loaded

Team Lead - Scheduling Coordinator

Apply locations ParaMed - Kitchener, Ontario time type Full time posted on Posted Yesterday job requisition id R24453

Job Description

As a Team Lead, you’ll perform all the essential functions of an Assignment Coordinator while also taking on leadership duties to ensure our overnight team delivers exceptional service and operational excellence. You will be supporting staff and maintaining seamless communication between clients, caregivers, and the broader ParaMed team. This is an overnight position & will require availability from Monday to Friday with every other weekend from 10pm to 6am.

Why you’ll love working here:

• Celebration and Recognition programs

• Part time and Full-time opportunities

• Comprehensive health and dental benefit plans

• Education allowance for employees and family

• Employee Assistance Program

• Employee perks and exclusive offers

What you’ll do :

• Monitor overnight team performance and provide real-time support
  Ensure calls are answered promptly and efficiently during overnight hours

• Verify accurate and complete documentation of call logs and interactions

• Promote adherence to all operational and care processes

• Assign appropriate staff to patients based on a variety of factors including times suggested by patients , staff availability and relevant skill sets

• Build a care schedule for patients

• Enter and update employee and patient data within computerized system

• Respond professionally and courteously to calls and electronic communication from funders, staff, patients , and families

• Document and appropriately report all staff and patient interactions

What you bring :

• Two years administrative or office experience is an asset

• S cheduling experience is an asset

• Healthcare background is strongly desired

• Proven leadership abilities with a calm, solutions-focused approach, including experience guiding teams or taking initiative in high-pressure situations

• Strong computer skills

• Superior Customer service skills

• Ability to effectively communicate both orally and written

• Compassion and empathy when interacting with patients and their families

Time Type:

Full time

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.