Team Lead-Retail

Roots; Saskatoon; On-site; CAD 40,000 - 60,000; Full time

Job summary

Roots is seeking a Team Lead to connect the leadership team with sales associates in their Saskatoon store. This role involves motivating the team, assisting in operational functions, and ensuring a positive customer experience. Ideal candidates will have retail experience and strong leadership skills.

Qualifications

• 1+ years of related experience in a retail apparel environment.
• Proven ability to successfully lead a sales team.
• Experience with POS management and daily banking procedures.

Responsibilities

• Assist in operational functions of the store and motivate the team.
• Demonstrate a customer-obsessed selling culture.
• Oversee and delegate tasks to maximize store efficiency.

Skills

Leadership

Customer Service

Problem Solving

Organization

Collaboration

Job description

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviors at all times to promote an environment focused on a consistent, exceptional, and positive in-store experience for customers and employees.

To be successful, you’ll need to possess:

• 1+ years of related experience in a retail apparel environment; luxury retail experience is a plus
• Proven ability to successfully lead a sales team; viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem-solving skills
• Passion for upholding an exceptional customer experience
• Ability to collaborate with others and be self-motivated
• Availability for varied weekly shifts, including weekends, closing, and holidays

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contributing ideas and solutions to the leadership team that increase productivity and improve store operations
• Assisting store management in conducting new associate onboarding and training
• Coaching associates on customer service fundamentals and providing positive feedback
• Assisting in resolving customer service matters
• Overseeing and delegating tasks to maximize store efficiency
• Communicating individual and team performance feedback to store management
• Ensuring the team receives scheduled breaks and meal periods
• Fostering open communication on the sales floor
• Ensuring adherence to all company policies, procedures, and guidelines
• Performing opening and closing procedures and inventory duties as directed

WHY JOIN ROOTS?

Roots is not only a brand but a culture and lifestyle. We seek dynamic individuals interested in retail and fashion who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Our success relies on our people, who have opportunities to grow and benefit from our inclusive culture. We encourage all team members to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We thank all applicants; however, only those most qualified will be contacted. Roots Corporation is committed to inclusive employment practices and accessible recruitment in accordance with AODA. Please inform us of any accommodation needs during the recruitment process.