Team Lead-Retail

Roots; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading retail company in Ottawa seeks a Team Lead to assist with store operations and motivate the sales team. This role requires a minimum of 1 year experience in retail, strong leadership skills, and a passion for exceptional customer service. The ideal candidate will model desirable behaviors and contribute to a customer-focused environment. Apply now if you're ready to make an impact in a dynamic retail setting.

Qualifications

• 1+ years related experience in retail apparel.
• Ability to lead a sales team.
• Experience with POS management.

Responsibilities

• Motivate the team to exceed goals.
• Assist in operational functions of the store.
• Model exceptional customer service.

Skills

Retail apparel experience

Leadership skills

POS management

Organization skills

Customer service

Problem-solving

Collaboration

Job description

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They always model desired selling and customer service behaviours to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

• 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization, and problem solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self-motivated;
• Available for varied weekly shifts, including weekends, closing and holidays.
  
  

THE IMPACT YOU'LL HAVE

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and trainings;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assists in resolving customer service matters;
• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Communicates individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Creates an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.
  
  

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.