Team Lead-Retail

Roots; Central Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Team Lead to join their vibrant retail environment. This role is perfect for individuals passionate about retail and fashion, who thrive in a fast-paced setting. As a Team Lead, you will motivate a sales team, uphold exceptional customer service standards, and contribute to a culture of collaboration and growth. Your leadership will directly impact store operations and customer loyalty, ensuring a positive shopping experience. If you are ready to take on challenges and help shape a team dedicated to excellence, this opportunity is for you!

Qualifications

• 1+ years in retail apparel, luxury experience preferred.
• Proven leadership and customer service skills essential.

Responsibilities

• Lead sales team and ensure exceptional customer experiences.
• Assist in training new associates and resolving service matters.

Skills

Retail experience

Leadership

POS management

Organizational skills

Customer service

Problem-solving

Collaboration

Job description

Kingston - Store 173, 229 Princess Street, Kingston, Ontario, Canada Req #1805

Monday, February 17, 2025

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They always model desired selling and customer service behaviours to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organizational and problem-solving skills;
• Passion for upholding an exceptional customer experience;
• Ability to collaborate with others while being self-motivated;
• Availability for varied weekly shifts, including weekends, closing, and holidays.

THE IMPACT YOU'LL HAVE

• Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and training;
• Coach associates on customer service fundamentals and provide positive feedback;
• Assist in resolving customer service matters;
• Oversee and delegate tasks to maximize efficiency of store operations;
• Communicate individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Create an open communication environment on the sales floor;
• Ensure adherence to all company policies, procedures, and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.