Team Lead, RAAM

The Alex Community Health Centre; Calgary; On-site; CAD 67,000 - 80,000; Full time

Job summary

A leading healthcare center in Calgary seeks a Team Lead for the Rapid Access Addiction Medicine (RAAM) program. This role involves managing a multidisciplinary team, ensuring optimal client outcomes, and contributing to program administration and standards. The ideal candidate will have a strong background in addiction medicine and demonstrated leadership capabilities.

Benefits

3-weeks’ vacation

Medical and Dental Coverage

Health / Wellness Spending Accounts

RRSP matching

Floating Holiday

Sick/Wellness Days

Employee Family Assistance Plan

Professional Development

Qualifications

• Active registration with a regulated professional body required.
• Demonstrated leadership experience preferred.
• First Aid certification required within 30 days of hire.

Responsibilities

• Provide overall leadership and management to direct reports.
• Monitor and analyze outcome data for program development.
• Support continuous improvement in service delivery.

Skills

Leadership

Addiction Care

Conflict Resolution

Communication

Education

Bachelor’s degree in health-related field

Job description

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The Alex Community Health Centre provided pay range

This range is provided by The Alex Community Health Centre. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$67,991.00/yr - CA$79,989.00/yr

Are you a regulated professional looking for an opportunity to make a meaningful impact in your community? Do you have experience working in addiction medicine? Are you a strategic leader with experience managing teams? If so, this position may be for you!

What We Do

The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

Reporting to the Clinic Manager, the Team Lead in RAAM is responsible for providing mentorship and supervision to a multi-disciplinary team of direct reports, ensuring policies and evidence-based standards are followed to achieve optimal client outcomes. The Team Lead will work alongside the co-located Community Health Clinic and affiliated Alex social service portfolios to establish a core program for the rapid stabilization, treatment, and wellness of individuals experiencing a substance use disorder.

This is a 12-month contract position.

What You Will Do

Team Management

• Provide overall leadership, management, and direction to direct reports.
• Lead day-to-day operations of a multidisciplinary team (recruitment, orientation, scheduling, payroll, recognition, and performance management).
• Coordinate staff onboarding/off-boarding and support ongoing professional development.
• Foster a culture where all staff practice to full scope, receive mentorship, and pursue professional growth.
• Provide strong leadership and cultivate a culture of excellence, accountability, self-care, innovation, and collaboration.
• Serve as a resource on emerging research, best practices, and methodologies relevant to addiction medicine.
• Guide staff in ethical decision making and ensure compliance with relevant policies and regulations.
  
  

Program Administration

• Monitor and analyze outcome data to inform program development and decision making.
• Coordinate with the Clinic Manager to address service delivery, monitor and prepare department budgets, and handle administrative and community-related matters.
• Lead the preparation and submission of funding reports and support the development of proposals related to the RAAM clinic.
  
  

Program Standards

• Support the Clinic Manager with continuous improvement and innovation in service delivery to enhance client-centered, culturally safe, effective programs.
• Define and communicate program goals, expected outcomes, and key achievements.
• Participate in developing, measuring and collecting program and funder outcomes.
• Collaborate with internal and external partners to strengthen service integration and maximize impact.
• Seek and implement best practice elements of model of care.
• Ensure that staff maintain proper documentation and compliance with program, agency, and professional college requirements.
• Provide direct front-line support and client care as needed.
• Collaborate, implement, and document operational workflows.
• Oversee workplace health & safety, privacy, and EMR stewardship.
• Monitor the appropriate data repository to ensure client demographics and client instrument bundles are fully completed at scheduled intervals.
• Orient and supervise student learners and residents as needed.
• Assist in the development of relevant policies and procedures.
• Supervise and monitor crisis situations.
• Provide tours and information to individuals and groups as directed.
• Perform additional duties as assigned.
  
  

What You Bring

• A bachelor’s degree in a health-related field (Social Work, Nursing, or Psychology) is required. A combination of education and relevant experience will also be considered.
• Active registration with a regulated professional body (ie. ACSW, CRNA, CLPNA, CCC).
• Demonstrated leadership experience is preferred.
• Strongly invested in growing a high performing team and building a strong team culture.
• Superior knowledge and experience in providing addiction care/medicine.
• Outstanding motivational interviewing, CBT and DBT skills.
• A passion for advocating for and working with vulnerable populations.
• Excellent written and verbal communication skills.
• Ability to work and adapt in challenging, potentially stressful clinic environment.
• Adaptability to different environments, including variable workflow and client care environments.
• Excellent conflict resolution and crucial conversation skills.
• Availability and preparedness to work a flexible schedule to meet the needs of the program.
• A thorough understanding of the agency's organization, philosophy and goals.
• First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.
  
  

Work Environment and Hours

• The Alex Community Health Centre: 2840-2 Ave SE, Calgary, AB.
• Standard hours are 8:30 pm - 4:30 pm, Monday to Friday; flexibility in crisis situations may be required.
• 1.0 FTE (37.5 hours/week)
• This is a 12-month contract position.
• Continuous extended periods of sitting, with some standing and walking (sometimes up and down stairs).
• Occasionally involves physical action which requires the ability to bend/crouch, reach above shoulder height, kneel/crawl, and carry objects 20 lbs occasionally throughout the shift.
  
  

What We Offer

Some of the great benefits The Alex has to offer include:

• 3-weeks’ vacation
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP and/or Student Loan Repayment Program and/or Mortgage Accelerator Payment Program (up to 5% match)
• Personal Days
• Floating Holiday
• Sick/Wellness Days
• Employee Family Assistance Plan (EFAP)
• Professional Development
  
  

How To Apply

If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex .

This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate’s schedules and needs in all parts of the hiring process.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).

• The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of colour”, or “non-White”.
  
  

For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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